General Terms and Conditions for Vosso online shop, United Kingdom, and definitions. These General Terms and Conditions will apply when you access Vosso online or place orders to purchase products from Vosso online. Any reference to WE/US/OUR in these Terms is a reference to Vosso online and any reference to YOU/YOUR means you, the user of the Website. Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering goods from the Website, you agree to be bound by these Terms. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us which applies once we have dispatched your order to you. We reserve the right to refuse to accept an order.
Before placing an order you can view and amend your order details at any time by clicking on the Shopping Cart. You will automatically be sent an e-mail confirming receipt of your order (Confirmation E-Mail) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation E-mail does not constitute our acceptance of your order; it merely records the fact that we have received the order. You are over 18 and all information and details provided by you to us (including online registration) are true, accurate and up to date in all respects and at all times. Whilst we will do our best to deliver your goods within the delivery time you have selected with your purchase, sometimes it may take longer than expected. You accept that on occasion, it may take us more than 30 days to deliver your goods and we thank you for your patience should this occur. If you change your mind in the meantime, you have the right to cancel your order in accordance with our terms and conditions. In the event that we are unable to meet the original delivery time stated, we will notify you of this as soon as possible and at the same time specify a new estimated delivery time. Where you have ordered multiple goods, we may sometimes need to deliver your goods in more than one delivery. If for any reason the goods ordered by you are not available at the time you place your order, we will notify you of this by e-mail. No contract of sale will be concluded in respect of goods that are not available. As soon as the goods are delivered to you, they become your responsibility.
All prices listed on the Website include the currently applicable statutory value-added tax if applied or unless stated on checkout. The prices shown on the Website do not include delivery charges. To refer to our delivery charges please refer to our delivery page. We reserve the right to make a surcharge for deliveries to very remote areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you decide to cancel your order and return all of the items ordered, we can not refund your delivery charge and items must be returned in their original condition and must not be damaged, tarnished, scratched or altered and include the original packaging, Vosso seal and any related accessories along with abiding our returns policy found on our returns page.
Outsourced products are for clients that are looking for something in particular where we have to look elsewhere on demand by clients. On this basis you can return outsourced goods purchased from Vosso (excluding sale items) or (unless agreed otherwise), for an exchange, credit note or for relisting on our online shop where you will receive a full refund once sold (excluding admin fee’s, surcharges and delivery costs, if the whole of your order is returned with the original invoice) provided it’s within 14 days of receiving your order. In all cases, to qualify for a refund on outsourced goods at the time of their re-sale, all returns must be in their original condition and must not be damaged, tarnished, scratched or altered and include the original packaging and seal intact and any related accessories along with abiding our returns policy found on our returns page. (Please do return your product to us, with the original invoice/receipt). We are unable to process a credit note, exchange or eventual refund after re-sale on outsourced goods without a proof of purchase receipt. These conditions apply to items purchased through our Vosso website, Vosso exhibitions and Vosso popup shops. We can not accept returns when purchased through a third party. Goods are returned to us at your own cost and risk. We recommend that you send your returns by recorded signed for delivery. Once we have received the returned item/s, we will confirm receipt of your delivery by email and notify you that we are dealing with your return, followed by your refund once your outsourced good/s have been sold again, if you qualify, (excluding admin fee’s, surcharges and delivery charges if eligible). If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product or alternative. Vosso is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you at your cost. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state. Refunds can take up to 42 days but we aim to return funds to you within 14 days and usually take 4 to 7 days. We can not accept returns on made-to-order products, i.e. Custom designs.
If you wish to cancel an order before dispatch, please send us an email to firstname.lastname@example.org. Please make sure you have your order/reference/SKU number, name and address including the card you used for payment in case required to help speed up the process of cancelling your order.
If your goods are faulty or do not meet the description given on the Website, please contact us as soon as possible at email@example.com or use our Contact Form found on our contact page. We ask you to return the faulty goods to us and we will then provide you with replacement goods where available, or alternatively give you a full refund for those goods excluding delivery charges.
In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund, including delivery charges if the whole of your order is cancelled, provided you notify us before your order is dispatched. Any written cancellation notice should be sent to firstname.lastname@example.org or call us on +44 (0) 781 855 4442
Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms).
Loss or damage will be reasonably foreseeable where it could be contemplated by you and us. We will also not be responsible for any loss or damage caused to you where you are not entering into these terms as a consumer. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee which content and services will be available on the Website. All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis; or guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). When you order goods from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, the act of god or industrial action affecting us or our suppliers. Copyright and Other Intellectual Property Rights Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express or written permission.
We reserve the right to change or update these Terms from time to time. These Terms will be governed by and construed in accordance with the laws of England and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply. Please let us know if you have any questions or complaints regarding the Website. You can contact us by email at email@example.com or write to us using our contact form on the contact page.
Vosso uses your email address as a convenient way to contact you about your order or any reminder service you have subscribed to. From time to time, we may update you on relevant Vosso news, but only with your permission. We will not pass your details on to any other relevant third parties.
The Vosso online store is eager to ensure the highest value in protecting your personal data and privacy. Therefore we use PayPal and WorldPay which has reliable encryption technologies. Your order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.
The entire checkout area is secured through the SSL-protocol, protecting you from unauthorised access. The Green URL in the address line of your browser begins with https:// indicates that you are in a secure area.
Credit card payments are protected by the internationally recognised security standard 3D Secure. The “Verified by Visa” and “MasterCard® SecureCode™” procedures allow the cardholder to authenticate the transaction using a personalised password, known only to the cardholder. As soon as you have placed your order, this password is requested by your bank depending on your method of payment using a secure form produced by PayPal. It helps to protect your card from potential fraud by unauthorised third parties.
You can visit our website without having to directly supply any personal data. In order to optimise our service, data may be saved based on clicking behaviour. Information like your IP address, which is required for Internet communication, may be recorded. Any analysis of this data is always completely anonymous and has no reference to individuals. However, if you place an order or subscribe to our newsletter, certain information, such as your name, address and date of birth, will be required for processing, and will be saved in accordance to our data protection policy.