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Customer Support -


Professional Advice - +44 [0] 152 479 1285

VOSSO® . Wyresdale Park . Scorton . PR3 1BA . UK
Thur - Sun | 11AM - 4PM BST Shop Directions >


* By appointment only  |  projects, product enquiries and collections only

UK, EU, ROW delivery estimates

All our products include free delivery to the united kingdom.

For eu and row delivery estimates, please add product/s to the 'bag' and select bag(0) in the header of our website, on the slide-out bag, select your location and enter your post/zip code and press calculate.

We may contact you to request further payment where applicable - this may occur in relation to rates of inflation, changes or additional delivery surcharges, and bespoke order requirements.

When will my order dispatch?

Orders are typically processed within 1-3 business days if not the same day of purchase. Delivery times vary based on destination and delivery method, we strive to get your next favourite fossil piece to you within 3-5 business days. International (non-uk) orders will take additional time.

Where does my order dispatch from?

Orders are dispatched from our studio in Scorton, the OANB site of Wyresdale Park. If your order is sent in multiple packages, you will receive all tracking numbers attached to the delivery notification. Certificates of authenticity may be sent separately.

How will I know if my order has dispatched?

You will receive a delivery confirmation email or text message with your tracking information!

Yes we offer worldwide delivery

For more information on VOSSO® worldwide delivery visit our Delivery Page

Do you accept international orders?

Absolutely! We deliver worldwide but if you have concerns regarding delivery destination pricing or experiencing technical difficulty with your address details on checkout, please contact us at

How much does international delivery cost?

International delivery costs are country-specific and can be calculated prior to checkout on our slide-out bag or will be calculated on checkout. International (non-uk) customers are responsible for payment of any additional duties, import taxes, and brokerage or customs fees associated with international delivery.

For some countries, in addition to the delivery cost, these fees will be added to the total at checkout. For other countries, pre-paid duties and taxes is not available and deliveries will be sent on a ddu (delivered duty unpaid) basis. In this case, you will be charged the duties and taxes by the delivery provider when your order is delivered. Duties and taxes are non-refundable.

From time to time, detailed information about international delivery rates may be listed on the delivery & returns page of our website.

Relax with 21 Day Returns

You can return goods purchased from VOSSO® (excluding sale items and special orders), for an exchange, credit note or a full refund (excluding delivery) as long as it’s within 21 days of receiving your order. In all cases, to qualify for a refund, the item/s returned must be in their original condition ready for inspection. We cannot accept returns on any items that are damaged, tarnished, scratched, altered or worn jewellery items such as earrings and must include the original packaging, including any related accessories. Please contact us by email before returning your product/order to us, with receipt.

We will be unable to process any exchange or refund without a proof of purchase receipt. These conditions apply to products purchased through our pop up shops, website and exhibition stand. Goods are returned to us at your own cost. We recommend that you send your returns by recorded signed for delivery with insurance for the full value of the item/s purchased.

Once VOSSO® has received the returned item/s, we will confirm receipt of your delivery by email and notify you that we are dealing with your return/s, followed by; 1/A replacement product/s where available. If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product. 2/Alternatively we can issue you a full refund, excluding any and all delivery charges we have incurred and any custom fabrication requests, including a handling fee at a rate of 10%.


Order Cancellation

Our returns guide states that If you wish to cancel an order before dispatch, please send us an email to . Please make sure you have your invoice and order/reference/SKU number, name and address ready available including the card you used for payment as it may be required to help speed up the process of cancelling your order.

What if my order arrived damaged?

If you receive any damaged items in your delivery, please notify our customer service team right away by contacting - damages must be reported the same day as receiving the item to be considered for a replacement or refund.

What if my package is lost?

If your package is lost in transit, please reach out to us right away at

All orders delivered to the correct delivery address are no longer the responsibility of VOSSO®. We cannot be held responsible for lost or stolen packages after delivery.

What is your return policy?

Our return and restocking policy can be found on our returns page.

How do I start a return?

To start a customer return, please see our returns page found in the footer of our website pages - currently, returns are not free. In the future we plan to set up a free returns policy accessible by visiting our returns page.

*if you need help creating a return or exchange, please contact us at, or call +44 [0] 152 479 1285 10:00 - 16:00 BST - please confirm your reason for returning your item, what item/s you’re returning, and your order number.


Faulty Goods

If your goods are faulty or do not meet the description given, please contact us as soon as possible, you have 72 hours from receipt of delivery to contact us for faulty products. Once your purchase has been returned we will send your replacement product/s where available, or alternatively, provide a full refund, excluding any and all delivery charges incurred.


Further Enquiries

If you have any queries, you can contact our team by email at or use our contact form on our contact page found on the footer of our website. For further information please read our terms and conditions.


Statutory Rights

In addition to your 14 Days Return Guarantee, we have include further time for you to return your item/s bringing the total number of days for you to return your item/s to 21 days for any returns. You have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us before your order is dispatched. Any written cancellation notice should be sent to


Our Obligation

Under our returns guide policy, VOSSO® is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.

Furthermore to these conditions if the purchaser changes their mind or has not fully and carefully understood our full descriptions, sizes or condition report we reserve the right not to accept goods back on a full refund basis but may apply for a credit note or credit at that time against any other product on our website or in stock as a replacement (less future postal costs which shall be applied in the case of replacement products at the discretion of VOSSO®). For further Terms and Conditions on our Returns Policy, please see our Terms and Conditions.

What items are considered final sale?

All sale, outsourced, and project orders are considered final sale and are not eligible for returns or exchange. This includes items purchased during site-wide sales, special holiday sales, at a popup location sale, and all sample sales.

Please note that all collaboration products are final sale, and not eligible for return or exchange.

Can I return final sale or outsourced items? What if the item was a gift?

Final sale and outsourced items are non-refundable and cannot be returned or exchanged. Please reach out to us with any questions about final sale items before purchasing.

Can I return a limited edition collaboration item?

All items produced as part of a special collaboration with another brand or person are considered final sale due to the limited quantities and availability of these items. Collaboration items are not eligible for return or exchange.

All tracking information will be automatically provided by VOSSO® once your order has been confirmed and dispatched.

For more information see our Delivery Page or email

What is VOSSO®?

Founded in 2013 by the idea, that all supremely elevated fossils should exist in a modern world. VOSSO® carefully procures and restores each specimen to a museum standard - making VOSSO® one of the industry outsiders with a common obsession for spectacular pieces of natural art.

How many pieces do you have at one time?

We are constantly working on new editions that go through a rigorous process to allow us to execute high-quality products. So from time to time, we may stray from our allotted number of lines designed and curated by and for VOSSO®, however, we stock between 10 to 30 product lines in our online shop at any one time.

Do you take on projects?

We're like a challenge, if you have an enquiry please get in touch.

Where can I find the latest information on VOSSO®?

Any news or information regarding VOSSO® can be found on our website ( or via social means similar to our newsletter.

How do I sign up for the VOSSO® newsletter?

Simply enter your email on the signup form located on our homepage.

Experiencing technical issues? Email

What currency are your products in?

All our products are in (great british pounds) GBP sterling.

You can also select your own currency.

What forms of payment do you accept?

VOSSO® accepts all major Debit + Credit cards, Google Pay, Apple Pay and Cryptocurrency:

Debit + Credit Cards
Google Pay
Apply Pay
Bitcoin Cash

Occasionally we have to cancel an order due to processing or payment issues. If we do cancel your order due to suspected fraud or other processing issues, we will contact you to verify the cancellation or obtain the additional necessary information to process the order.

We cannot hold items on orders for which we cannot collect payment. If we do not hear from you within 24 hours of reaching out to verify information, we will cancel your order.

Are payments always required upfront?

Yes! Payment is required before we can process your order.

Payment plans are available, subject to a non-refundable deposit and orders are sent to you on your final settlement.

Plans are 0% APR through VOSSO with no hidden fees. Additional payment may be required for international deliveries and admin fees. Return payment plan orders are also subject to an additional fee (excluding standard admin refund fees subject to finance settlements) for initial payment plan set up and hold of stock item/s.

What are additional payments?

Additional payments are designed for special order requirements including projects, fuel, delivery surcharges, and price fluctuations where applicable for particular products or delivery charges, taxable products, and bespoke stand fabrications for VOSSO® products.

When will I be charged for my order?

Your order will be charged as soon as it processes on our website.

Can I cancel or modify my order after it is placed?

Please double-check that all information is accurate on your order before submitting. Once an order is placed, we are unable to guarantee that changes can be made. If you do make a mistake on your order, please reach out to right away to avoid unnecessary delays. For security, we solely process transactions that match your billing address to your delivery address.

How do I know if my order was placed successfully?

After your order is placed successfully, you will receive an order confirmation to the email associated with the order.

How do I check the status of my order?

You can check the status of your order once you receive a delivery confirmation email. Please use the tracking number provided to keep an eye on your order and track its progress! If you opted for a text message, you will receive your tracking information via text to the number you provided at checkout.

Do you have a ‘send as a gift’ option for orders?

We do not currently offer gift options for orders.

Do you offer price adjustments?

We do not offer price adjustments at this time.

Is my account data safe?

Keeping your data secure is one of our top priorities - server systems are monitored 24/7 and process only 256-bit https encrypted data, securing your information all year round.

Do you offer finance?

We have plans to introduce finance availability in the near future.

When we offer PayPal at checkout: You may be eligible for 'paypal finance' which is available when you checkout with paypal as your payment method. For more information visit

A product I liked is no longer available?

100% of our items are unique, once sold they are removed from On occasion, we may remove an item to enable the fabrication of a custom fit stand. Discontinued or sold items are generally removed as and when they sell out.

Where are your products sourced?

All our products are sourced from around the world, for a more accurate origin, please refer to the product descriptions. We only work with the most reputable excavators and businesses that are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritises quality and craftsmanship and we take pride in the specimens, materials, and partners we work with.

How are VOSSO® products sourced?

All our products are ethically and legally sourced. Providing a way of life for many families around the world. We refuse to work with unethical and illegal specimens and shall report these to the authorities if brought to our attention.

Where can I find your products?

Our entire collection can be found exclusively on our website, We also host seasonal popups in various cities across the country!

To find out if there is a popup near you and to stay up to date on the latest products, please sign up to our newsletter, simply add your email into our newsletter signup form which can be found in the footer of every page on our website.

I can't find what I’m looking for, how do I contact you?

Looking for a special piece, something more prestigious, or maybe you have a project we can help you with, you can email us at, or call +44-(0)-151-342-1151 between 10:00 pm and 4:00 pm BST, Monday - Friday.

Can you outsource a product for me?

Unfortunately, we don't provide this service. Because fossils are unique it is difficult to attain specific requirements on demand.

If we offer this service in the future, there will be a minimum product value per requirement, to be paid in full prior to securing the item upon discovery and delivery lead times will vary from 1-8 weeks thereafter. Outsourced products (like sale items and product collaborations) are nonrefundable.

Do you buy fossils?

No. We do not require further sources for products. All VOSSO® products are designed in-house by VOSSO®.

Do you provide valuations on fossils?

We no longer offer this service.

Do you offer restoration and repairs?

We no longer offer this service.

How do you sustain product quality?

All our products go through rigorous quality checks, from design/excavation through to the curation/restoration process. This allows VOSSO® to curate beautiful products. All specimens within selected products may consist of natural imperfections impacted by the process of fossilisation and mineralisation helping to make each piece unique.

Do you design your stands?

Yes! All our pieces are designed in-house.

Can you make me a stand?

We do not offer this service. All VOSSO® stands our custom design for each piece, making them unique and time consuming for our own product.

What do projects involve?

VOSSO® projects accommodates custom requirements to suit your needs. We are able to accommodate site visits for large installations and provide a variety of products which include the following:

- luxury fossil fish limestone mosaic wall.
- holzmaden lily wall decor statement.
- ...

Do projects require pro forma payments?

Yes, projects are custom designed to requirements and fall under product 'collaborations' and 'outsourced' product categories and are therefore nonrefundable.

We provide guidance throughout the process for product design, layout, and overall best procedures from start to finish. Project consignments will commence once 'pro forma payment' and VOSSO® contractual signed agreement have been completed.

What's the completion time for a single project?

Each project installation is determinable based on the scale of your enquiry. Products that fall under our projects category are subject to availability due to seasonal conditions and other circumstances.

For more information please email us at, or call +44-(0)-151-342-1151 between 10:00 pm and 4:00 pm bst, monday-friday.

How can I use my VOSSO® gift card?

Redeem it at or at one of our pop-up shops. Once you find something you like, apply for your gift card number in the gift card field during checkout.

You may also transfer the balance of your gift card to your account in the account section of VOSSO®.Co.Uk. Applying a gift card balance to your account will transfer all available balances from the gift card to your account. The gift card will be empty after transferring. When logged into your account, your account balance will be automatically applied at checkout.

What if I don't use the entire gift card balance?

The unused portion of your gift card will remain on your card and can be used toward any additional VOSSO® purchase.

How can I check my gift card balance?

You can check the balance of your gift card in the account section of

When will my gift card expire?


Can I return a gift card?

Our gift cards are non-refundable. If you’d like to return a purchase made with a gift card, the funds will be credited back to your account. We cannot credit back a gift card.

How long will it take for a gift card to arrive?

This will vary per location but typically between 5-7 business days.

Can I ship a gift card directly to the recipient?

Absolutely! Fill in the delivery address field with your recipient’s address during checkout, and we’ll send the gift card there. You can include a gift message during checkout.

Do you sell gift cards in your showrooms?

No, you can only purchase the VOSSO® gift cards online at

Are all your products authentic?

Absolutely! We guarantee product authenticity throughout our VOSSO® product range.

We only work with the most reputable excavators and businesses that are known industry-wide for their exceptional quality and business practices. Our sourcing process prioritises quality and craftsmanship and we take pride in the specimens, materials, and partners we work with.

Do products include a signed certificate of authenticity?

Yes! All our products include a signed certificate of authenticity. Certificates of authenticity may be sent separately.

Lifetime authenticity guaranteed!

Relax, we've got you covered!

When it comes to true form, we focus on the authenticity! Authenticity is the key and a priority for VOSSO®.

All our products described within our website and shop/s are accompanied by a certificate of authenticity document - a VOSSO® guarantee to of authenticity attribution type/s, location/s, and authentic description/s on our website. In line with the website selling descriptions.

Similar to a bond, this is our money-back guarantee that the item you purchase is a genuine article of natural history, in line with our website terms and conditions that represent 100% assurance of the guaranteed attribution that VOSSO® has procured (a) authentic-natural product/s.

Certificates + authenticity

In issuing the C.O.A. (certificate of authenticity) document, which acts as a bond between VOSSO® (the seller) and you (the buyer), we guarantee accurate information and authenticity throughout the VOSSO® product range. This includes the provenance for each product, as seen on our website for the relative product category. This document may be used for home insurance purposes at any time in the future accompanied by the original invoice provided by VOSSO®.

The certificate of authenticity is the accurate description of your purchased item. The authentication lists the region of the find, the age, type and is signed by a representative of VOSSO®, we offer this assurance to provide comfort in knowing all our products are genuine, authentic specimens excavated from around the world by qualified professionals and authenticated by accredited museums and palaeontologists, including other academic institutions.

Restoration + conversation

Conservation, restoration and repairs. The reality of unearthing any natural fossil or mineral is that the vast majority of specimens quite often come out of the ground in multiple sections and require further conservation. The ‘general rule’ is an acceptance of a 25% bar on restoration, if approximately or more than 75% of the element is complete, this is then considered an acceptably fair specimen with conservation. For a correlation of this rule and when considering museum collections, particularly vertebrate and dinosaurian specimens, the level of acceptance is much higher if only 25% of the fossil is original and 75% is not or has been cast from other known specimens, this is considered acceptable. However when considering minerals an 80% -100% unrestored state would be more in line with what is considered a good or fair condition in most collections.

Fossil repairs are almost always necessary, as a matter of course, particularly with vertebrate specimens, bone, claws, and teeth-type fossil material. These normally need to be stabilised and repairs affected to any breaks or fractures caused historically in the fossil layers or during the extraction process from the ground. This is undertaken with sympathy to the originality, by a good fossil preparation laboratory, often associated with a recognised company or museum service. Under the right circumstances, we acquire projects which are prepared and restored in-house. This will be in our descriptions or requested condition reports. Some exceptional specimens require no work or stand-alone without further conservation, this will be noted in our descriptions.


VOSSO® only trades fossils and associated materials that are legally sourced. Any fossils exports and imports which are currently being reviewed or have current restrictions and that may be illustrated in our website catalogue were acquired before the current regulations changed. Recent or new changes in the law of the country of origin may be applied by the country of origin from a certain date which may be post-historic collecting. For example, dinosaur eggs and nests; currently these are not legally allowed to be exported directly from china, even though within china’s borders there is a healthy selling market, at fossil shows for example, with independent chinese traders selling eggs and egg nests, etc. Like most businesses in the fossil industry, we will not deal with any business or take part in any transactions based outside of any legal guidelines. VOSSO® deals solely with legally acquired fossils, some of which may have been acquired in old or historic collections some time ago and prior to any new or recent rules and legislation.

Legislation banning collecting or exporting. When dealing with fossils it is easy to find an overwhelming volume of categorical specimens on the trading markets within the fossil industry. We advise when looking to invest in any fossil, to do your research in the business you are intending to make a purchase from. Many businesses in china selling reptile specimens can be more than 90% fake, fossil dinosaur eggs can also be very much over-restored, single eggs and nests shaped with random shell fragments made into eggs. North africa has also been known as a region of many fakes particularly in exporting fake trilobites in great quantities which have been expertly cast, making it difficult to identify from a novice point or perspective. If in doubt we are always happy to help in these scenarios as we can only imagine for the purchaser, an unsettling experience, not knowing if what you have brought back from the souk, is a fossil or a resin cast within an ordinary rock nodule.


Please note we do not certify or evaluate insurance for fossils for third parties unless under contract in which case terms would be agreed. Fees are to be paid upon acceptance before any work is carried out. Certifying third-party specimens often requires a physical examination. Some fossils can be evaluated for division, probate, and insurance at long distances with clear accurate photography, dimensions, including provenance/s available.

We will do our best to provide the highest standard throughout our services from enquiries through to support. Please do contact us if you have any queries or concerns, as we strive to provide the best possible experience for every one of our customers. We appreciate this is the most important keystone of trust when trading on the world wide web.

Requirements for import + export of Palaeontological, Mineralogical and Artefacts.

Trades involving Natural Heritage (natural sites, biological and formations) are governed by a number of national, and international regulations. CITES is in place to protect endangered species, where as fossils are extinct and not in need of protection, however certain countries wish to keep their heritage and therefor deem certain fossil specimens illegal for importation and exportation.

Buyers as well as sellers are expected to take all reasonable steps to guarantee the lawfulness of what they buy and sell, to avoid contravening the 1970 UNESCO Convention.

VOSSO® selects each item to be listed, this ensures positive verification of each specimen and its provenance, to ensure compliant and legal trade.

International Laws

VOSSO® does not export fossils from the following highly restricted and governed countries; (including rare fossil deemed illegal by authorities in other countries that are not listed below)

China, Brazil, Russia, Lebanon, Chile, South Africa + Mongolia.
(as a rule we do not acquire fossils from South America + Asia)

Laws on Import, Export + Sale of Fossils >

The CITES rules and regulations are subject to regular changes + updates. With this in mind, we strongly recommend you research the lawfulness of the fossil that you wish to ascertain from any reputable fossil retailer. The following links below provide all the information you might need:

EU CITES Regulations

For the EU Internal Regulations ref. CITES Annexes B, C and D, go to: ( see Page 16 )

EU Internal Regulations >

Selling endangered Species if applicable - rules and regulations may be subject to change and why we have provided this link: 

Rules + Regulations on Endangered Species >

Form application for a certificate to use a CITES-listed specimen if required by law: 

Certificate for CITES-Listed Specimen >

Article 10 Certificate

For an English Language application for an Article 10 Certificate, go to: 

Article 10 - Certificate Application >

CITES list + updates

For a constantly updated list of CITES listed species: (consult Wikipedia to find the Latin species’ name) 

CITES Listed Species >

 CITES Species Checklist >

For regular CITES email updates including species-listing, go to: 

CITES Email Updates >

EU CITES Authorities

For the list of current CITES Authorities within the EU, go to:

Convention on International Trade in Endangered Species >

Environment - LIFE Projects by Theme >

International Laws - Import, Export + Sale of Fossils

The Association of Applied Paleontological Sciences is offering a reference of International Fossil Laws for Academic and Independent Paleontologists, as well as students and fossil enthusiasts

The Journal of Palaeontological Sciences >

UNESCO 1970 - Illicit Import, Export + Transfer

Evaluation of UNESCO’s Standard-setting Work of the Culture Sector

Import, Export and Transfer of Ownership >

Accredited Authorised Appraisers

For information on Authorised Appraisers within a particular EU Member State, check with your local Governments and accredited Museums.

Health + safety is our number 1 priority. VOSSO® on covid-19

Stay safe!

For VOSSO®, the health and wellbeing of our customers and employees are of the utmost importance. In the face of the worldwide implications of covid-19, we are continuing to do everything we can and taking all the necessary precautions to make sure everybody stays safe and to avoid such uncertain and trying times.

As a company serving globally, we continue to monitor the situation closely. Every decision is made on a day-to-day basis in line with local and international safety guidelines. Please note; the precautions and safety measures taken are subject to change.

To ensure everyone’s wellbeing, updates at VOSSO® on covid-19 can be found here which will be continuously updated in line with current information whilst we continue to fulfil your orders, minimise delays and work to resolve any unforeseen issues which may occur if local and international couriers are impacted.

Please feel welcome to shop online at as we continue to deliver to you and are committed to giving you the high-quality experience you are used to. We are able to hold orders during covid-19 restrictions, this way you can relax with the knowledge of securing a product for your investment.

For more information on our latest covid-19 updates, you can visit our policy pages below which include the steps we are taking to help protect you by protecting us.

Let’s work together to protect and care for one another. Thank you for your ongoing support and understanding.
Stay safe everybody.

VOSSO® team


Health + safety is our number 1 priority - COVID-19 FAQ - stay safe!

Are you still open?

Yes! We are an online company and we still continue to provide you with the high-quality service you are used to.

Are you offering reduced hours?

No, our opening times and operating hours won't change and will operate as usual. All our notification updates will be sent to our subscribers via VOSSO® newsletter and our latest hours can be found on our contact page, Instagram profile and Google Business page.

I just placed an order, will this be delayed during the pandemic?

We are still continuing as normal so don't worry - there may be a slight delay with your delivery, this is normal at this time whilst couriers make further precautions to help improve the health and safety of their operations for your safety - so please be patient, we have only noticed slight delays if any at all.

I'm nervous about products being delivered. What preventative measures are you taking?

All of our products are dispatched direct from us right here at VOSSO® studio in the united kingdom. Rest assured, we have already put preventative measures in place to ensure all of our products are being handled safely, hygienically, and our staff has been trained on regularly updated safety protocols.

How do I get in touch with you?

You can contact us directly at, or through our chat icon on thefossilstore.Com. We will get back to you as soon as we can.

Do you offer a special service for delivery during the pandemic?

Yes! By request, we offer a tracked-only service without the need of a signature from you on arrival and you will be responsible for who receives the package.

Are we still accepting returns?

Yes! Nothing has changed, please read our returns policy for more information on our returns guide and terms.

Please return your order in the same condition, in the original packaging, and in the original box.

Will I get my refund straight away?

Due to the current situation, there will be a slight delay on refunds for returned items - all returns are subject to quarantine for up to 2 weeks (depending on the severity of the current COVID lockdowns and contributing laws put in place to protect us and you) until it is safe for our staff to examine your returned parcel. This helps us to better protect our customers like you.

Feel like we've missed something out?

Write to us with your question/s to and we'll happily add these to our faqs.

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