FAQ

We offer Authentic Fossil, Mineral and Meteoritic specimens, Artwork, Frames, Casts and Jewellery.

All VOSSO® products are carefully designed to provide a high standard of product quality and design. Offering rare, unique select items for both him and her. Whatever your needs, We're sure there's something in store for you - all our gifts are unique and sure to surprise your receiver.

You receive a lifetime authenticity guarantee on all our specimens. All our products are curated in house, guaranteeing quality and rarity across our selections.

We prepare, design and craft all our products in-house. Our fabricators are local and, or UK based and we give back to the environment covering more than our carbon footprint used.

Yes, our products are ethically sourced, whilst using the highest quality fabricators, assuring sustainability, quality and guarantees.

Yes! Once ordered, write to us to confirm your preferred collection date. If we're unable to accommodate that dat, we'll ask for another date until we can accommodate you.

Navigate to our menu or footer and select the "Legal Notice" link. This directory will provide all the information you require.

Are specimens are 100% genuine and are backed by our lifetime authenticity guarantee. Jewellery is made 100% from the precious metal stated within the product pages. Stands and displays are designed and fabricated in-house using only the highest quality processes, and prints are printed on the highest quality paper available.

Please refer to the photographs on the website. If not availble, please write to us and we'll provide you with an image showing you which way the product is presented. Unless otherwise stated within the included instructions or documentation provided.

Yes, as much as humanly possible. We plant trees with every order which covers more than our own carbon footprint. We use recycled packaging and biodegradable packaging where possible. Our fabrications and materials are sourced, products and manufactured in Britain - this is important to us. See our trust page for more information.

Firstly our sources, who have a direct line to the sites. We prepare and clean all our material in-house, and design all our lines for assured quality.

Unfortunately we can not offer this service. Our products are luxury items that have taken years to develop. We guarantee, you won't find better consistency of service or product out there.

Yes, all our products include a certificat in card and paper formats. Certificates are as is and cannot be amended or changed from paper to card or from card to paper.

Product descriptions include all relevant measurements, weights and stats.

Microfibre cloths are great for gently wiping duster from stands. Delicately wipe specimens with a unique microfibre cloth. Please do not use the same cloth to wipe both the stand and specimens to avoid residual micro dust from the specimens scratching displays.

For acrylic cases, use acrylic cleaning products only, including a special acrylic cleaning cloth.

Meteorites and Pyrite minerals should be kept away from damp spaces and water.

For anything else, please write to us.

Prices are listed unless otherwise stated. CML products are for commercial requests only.

Yes, you can subscribe to our newsletter in our footer to get the latest offers.

Please see our secure payment page. Select the "Legal Notice" in the menu or footer to find our directory.

No, we guarantee, the product you may discover will 99 out of 100 times be unethically sourced, not of the same quality or design. VOSSOÂ products are of the highest quality, with assured lifetime authenticity guarantee.

We may offer special monthly payment plans direct with VOSSO®. Our plans are 3-6 month (product dependant) with 0% APR. No Fee.

Products are released upon settlement.

Yes, our products are unique, one of a kind items that continually require revaluation. With this, items will go up and down, in general because our products are 100% complete, of a high quality and rarity, VOSSO® products will continue to increase in value over time.

It depends on the promotion at any given time.

No, all fees are shown before you checkout, unless a shipping charge is incurred for special items or items under £100.

Please note: Customs charges are the responsibility of the client.

If we charge taxes or VAT. These prices will be included within the VOSSO® product RRP. This may be further broken down in checkout for your information where applicable

Custom duties are the responsibility of the client.

For trade, yes, there is a minimum order requirement for wholesale items.

Yes, Register an account with us from the menu/header to start earning points that can be redeemed when you place an order on VOSSO®.

Unfortunately we are unable to change payments methods once an order has been placed for the protection of our clients payment and address details as well as standing by our own safety and security policies.

Not unless otherwise stated with ongoing or future subscriptions or memberships.

Yes! And where applicable, this is free.

Special requests are available, write to us before you place your order to see how we can accommodate your needs.

Shipping delays are out of our control. The smaller the package, the quicker the processing times will be. Fabrication has a part to play also. Pre-order products state the lead times for posting out.

If your order has been dispatched, please use the tracking information provided to locate your order and reach out to the couriers via the tracking information to enquire about your delivery date.

All our products are professional wrapped and packaged to provide safe arrival of your products. Select products arrive in branded packaging whereas others may be prioritised for secure and safe arrival.

The courier will leave a note through your letter box or via email to confirm an attempt to deliver your order. Please use the information provided by the courier to reach out to them direct to rearrange our delivery.

You can collect your order from our Gallery. Our full address can be found on our contact page.

For other delivery options, please select these when you checkout.

We offer express shipping by default. If applicable, available shipping options will be presented to you in checkout.

Shipping if FREE for most selections, unless otherwise stated.

Please see our processing and delivery times, availble from our terms directory. This can be found in our menu, under legal notices.

Yes, tracking is provided. Simply register with us to track your order, or you can track your order via the receipt email we send you once we have sent and fulfilled your order.

No. For security, we are unable to change the delivery address after an order has been placed. This protects our clients as much as it protects us.

It is a requirement to contact us the same day as delivery if your product/s are damaged on arrival. Please see our shipping and returns policy for more information.

Please see our our returns page for more information.

We offer 21 days returns on all our products - subject to our returns policy terms.

*We are unable to accept]: SALE, discounted, custom, bespoke, outsourced, project, worn, used, damaged, not in the original condition and, or packaging, outside 21 days of delivery, purchased through third parties. Damaged products must be reported same day as delivery.

We offer 21 days returns on all our products - subject to our returns policy terms.

*We are unable to accept]: SALE, discounted, custom, bespoke, outsourced, project, worn, used, damaged, not in the original condition and, or packaging, outside 21 days of delivery, purchased through third parties. Damaged products must be reported same day as delivery.

You will receive a full refund -excluding admin fees, postal/shipping and any applicable surcharges charges for special or larger items.

Generally, full refunds are provided excluding postal/shipping charges.

If your item falls under eligible returns (please see our returns policy) gifts can be returned (excluding admin fees, postal/shipping and any applicable surcharges charges for special or larger items).

We will provide tracking information if we have arranged the collection of your return. If you are returning the item/s, you must provide us with the tracking information which we'll keep on record until received.

If your item falls under our Returns Policy terms we accept exchanges on products that have variants.

Excluding personalised products and preorders. for more information please see our Returns Policy.

We do not accept returns on SALE items.

Simply email us to begin your returns process. Please read our Returns Policy to see if you're eligible for a returns.

If you're eligible for a returns (see our Returns Policy) please write to use and we'll process a returns for you. You will receive a returns label from our email address which you will need to print out and attach to the parcel.

From the header, select account and register with us today and start receiving rewards.

Login to your account from the account link in the header of our website.

If your request is within our means, we will accommodate your request.

Login to your account from the account link in the header of our website.

To save orders in your history, you will need to register an account with us using the same email address. Select the account option in our header to create your account.

Contact us for more information.

This option is availble from your account. If you are unable to locate this, next time you receive an email from us, simply select the "unsubscribe" link in the footer of the email.

From the account menu in the link in the header of our website. Select account and from there, select the "Forgotten Password" Link.

Preferences can be updated from the account menu, located in the header of our website.

Where applicable, for VOSSO® website registration only, you can amend any personal data and settings in your registered account on the VOSSO® website.

Write to us as soon as you can and we'll try to add further items to your outgoing order.

If applicable. This option will be availble to you in your account. We'll make it clear and simple to cancel any subscriptions. If you need more help, write to us and we'll manage this for you.