Health + Safety is our number 1 priority
VOSSO on COVID-19STAY SAFE
PROTECTING YOU BY PROTECTING US
For VOSSO, the health and wellbeing of our customers and employees are of the utmost importance. In the face of the worldwide implications of COVID-19, we are doing everything we can and taking all the necessary precautions to make sure everybody stays safe in these uncertain and trying times.
As a company serving globally, we are monitoring the situation closely per country. Every decision is made on a day-to-day basis in line with local and international safety guidelines. Please note that the situation is developing rapidly, and the precautions and safety measures taken are therefore subject to change.
To ensure everyone’s wellbeing, updates at VOSSO on COVID-19 can be found in the link below which will be continuously updated in line with current information whilst we continue to fulfil your orders, minimise delays and work to resolve any unforeseen issues which may occur if local and international couriers are impacted.
Please feel welcome to shop online at vosso.co.uk. We continue to deliver to you and are committed to giving you the high-quality experience you are used to. We are able to hold orders during COVID-19 to help secure product investments for your peace of mind.
For more information on our latest COVID-19 updates you can visit our policy pages below which include the steps we are taking to help protect you by protecting us.
Let’s work together to protect and care for one another. Thank you for your ongoing support and understanding.
Stay safe everybody.
HEALTH + SAFETY IS OUR NUMBER 1 PRIORITY
COVID-19 FAQ - STAY SAFE!
ARE YOU STILL OPEN?
Yes! We are an online company and we still continue to provide you with the high-quality service you are used to.
ARE YOU OFFERING REDUCED HOURS?
No, our opening times have not changed, operating throughout business days MON-FRI 10AM-4PM. All our notification updates will be sent to our subscribers via VOSSO's newsletter.
I JUST PLACED AN ORDER, WILL THIS BE DELAYED DURING THE PANDEMIC?
We are still continuing as normal so don't worry - there may be a slight delay with your delivery, this is normal at this time whilst couriers make further precautions to help improve the health and safety of their operations for your safety - so please be patient, we have only noticed slight delays, if any at all.
I'M NERVOUS ABOUT PRODUCTS BEING DELIVERED. WHAT PREVENTATIVE MEASURES ARE YOU TAKING?
All of our products are dispatched direct from us right here at VOSSO studio in the United Kingdom. Rest assured, we have already put preventative measures in place to ensure all of our products are being handled safely, hygienically, and our staff have been trained on regularly updated safety protocols.
HOW DO I GET IN TOUCH WITH YOU?
You can contact us directly at email@example.com, or through our chat icon on thefossilstore.com. We will get back to you as soon as we can.
DO YOU OFFER A SPECIAL SERVICE FOR DELIVERY DURING THE PANDEMIC?
Yes! By request, we offer a tracked only service without the need of a signature from you on arrival and you will be responsible for who receives the package.
ARE WE STILL ACCEPTING RETURNS?
Yes! Nothing has changed, please read our Returns Policy for more information on our returns guide and terms.
Please return your order in the same condition, in the original packaging and in the original box.
WILL I GET MY REFUND STRAIGHT AWAY?
Due to the current situation there will be a slight delay on refunds for returned items - all returns are subject to quarantine for 2 weeks until it is safe for our staff to examine your returned parcel. This helps us to better protect our customers like you.
FEEL LIKE WE'VE MISSED SOMETHING OUT?
Write to us with your question/s to firstname.lastname@example.org and we'll happily add these to our FAQ's.