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VOSSO® Terms and conditions of use
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VOSSO® International shipping
VOSSO® 21 day return policy
VOSSO® Customs Duty

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VOSSO® Privacy policy
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VOSSO® CITES rules and regulations
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Customs Charges

VOSSO® is not responsible for customs charges outside of the United Kingdom - please contact your local customs for more information.

Custom Duty

Custom duties are your ("the customers") responsibility.

Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.

Customs Clearance

Fossils, Minerals and Meteorites are not exempt from customs clearance, however, be rest assured, VOSSO® products will clear customs internationally.

Items held by customs

Customs in your country may hold your order for clearance checks. This is not unusual for the products inner industry, and in most cases this hold will not impede the delivery time.

If your order is delayed by Customs, they will contact you through normal procedures; it is your responsibility to enquire or respond to your local Customs to help complete and, or speed up the process.

*Please note: If your local Customs corresponded with you directly, it is important that you respond to the direct enquiry before contacting VOSSO®.

After Correspondence With Your Local Customs?

*Please note: It is important you follow the steps above first to streamline this process. Once you have responded to your local customs, they will confirm if your items can be cleared, or if you need to contact us to confirm the products of sale are detailed correctly. This is a normal procedure on a rare occasion.

VOSSO® broker will contact your local customs, confirming the product as a fossil and not a recently extinct species under the CITES act, and you order will continue it's normal process of transport to your address.

While there are no direct concerns for shipping certified Fossils internationally. Customs may hold items until passed through the above method. IF you have any concerns regarding a customs notice you can email info@vosso.co.uk.