Terms + Privacy
General Terms and Conditions for Vosso online shop, United Kingdom, and definitions. These General Terms and Conditions will apply when you access Vosso online or place orders to purchase products from Vosso online. Any reference to WE/US/OUR in these Terms is a reference to Vosso online and any reference to YOU/YOUR means you, the user of the Website. Please read these Terms carefully before using the Website and placing your order. By accessing any part of the Website or ordering goods from the Website, you agree to be bound by these Terms. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us which applies once we have dispatched your order to you. We reserve the right to refuse to accept an order.
You may select items from our range of products, details of which will be added to the Shopping Cart. By clicking on the ‘Add To Cart’ button you submit to buy the goods in the Shopping Cart. As soon as this offer is accepted by us your order forms a binding contract of sale between you and us. Orders will not be dispatched until payments confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling and include Tax. All quoted prices exclude delivery charges unless delivery to the EU where delivery is free. Your financial details are never shared, safeguarding your bank, credit or debit card details. PayPal uses certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using an encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. Placing your order authorises Vosso to charge your credit/debit card account with the purchase amount. Payment is not taken until you accept our Terms and Conditions. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.
YOUR PROMISE TO US
Before placing an order you can view and amend your order details at any time by clicking on the Shopping Cart. You will automatically be sent an e-mail confirming receipt of your order (Confirmation E-Mail) with a summary of the details of your order, which we would recommend that you print out and keep for your own records. The Confirmation E-mail does not constitute our acceptance of your order; it merely records the fact that we have received the order. You are over 18 and all information and details provided by you to us (including online registration) are true, accurate and up to date in all respects and at all times. Whilst we will do our best to deliver your goods within the delivery time you have selected with your purchase, sometimes it may take longer than expected. You accept that on occasion, it may take us more than 30 days to deliver your goods and we thank you for your patience should this occur. If you change your mind in the meantime, you have the right to cancel your order in accordance with our terms and conditions. In the event that we are unable to meet the original delivery time stated, we will notify you of this as soon as possible and at the same time specify a new estimated delivery time. Where you have ordered multiple goods, we may sometimes need to deliver your goods in more than one delivery. If for any reason the goods ordered by you are not available at the time you place your order, we will notify you of this by e-mail. No contract of sale will be concluded in respect of goods that are not available. As soon as the goods are delivered to you, they become your responsibility.
PRICES AND DELIVERY CHARGES
All prices listed on the Website include the currently applicable statutory value-added tax if applied or unless stated on checkout. The prices shown on the Website do not include delivery charges. To refer to our delivery charges please refer to our delivery page. We reserve the right to make a surcharge for deliveries to very remote areas. If a surcharge is applicable to your order, you will be informed at the checkout stage of the order process, prior to placing your order. If you decide to cancel your order and return all of the items ordered, we can not refund your delivery charge and items must be returned in their original condition and must not be damaged, tarnished, scratched or altered and include the original packaging, Vosso seal and any related accessories along with abiding our returns policy found on our returns page.
RELAX WITH 30 DAY RETURNS
You can return goods purchased from Vosso (excluding sale items), for an exchange, credit note or full refund (excluding admin fee’s, surcharges and delivery costs, if the whole of your order is returned with the original invoice) provided it’s within 14 days of receiving your order. In all cases, to qualify for a refund all returns must be in their original condition and must not be damaged, tarnished, scratched or altered and include the original packaging, Vosso seal and any related accessories along with abiding our returns policy found on our returns page. Please return your product to us, with the original invoice/receipt. We are unable to process a credit note, exchange or refund without a proof of purchase receipt. These conditions apply to items purchased through our website and exhibition stands by VOSSO. We can not accept returns when purchased through a third party. Goods are returned to us at your own cost and risk. We recommend that you send your returns by recorded signed for delivery. Once we have received the returned item/s, we will confirm receipt of your delivery by email and notify you that we are dealing with your return, followed by your refund if you qualify, (excluding admin fee’s, surcharges and delivery if eligible). If an item is out of stock we will contact you and let you know when it will be back in stock or help you with another product or alternative. VOSSO is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you at your cost. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state. Refunds can take up to 42 days but we aim to return funds to you within 14 days and usually take 4 to 7 days. We can not accept returns on made-to-order products, i.e. Custom designs.
OUTSOURCED PROJECTS ARE NOT ELIGIBLE FOR RETURNS
Outsourced Projects are products that have been procured to a special requirement or outsourced outside of the VOSSO product range and therefor such products are not available for or fall under the VOSSO returns contract.
If you wish to cancel an order before dispatch, please send us an email to firstname.lastname@example.org. Please make sure you have your order/reference/SKU number, name and address including the card you used for payment in case required to help speed up the process of cancelling your order.
VOSSO is under no obligation to accept returns and provide refunds for goods that do not comply with our terms and conditions (notwithstanding your statutory rights). Goods that are not accepted by us will be returned to you at your cost. If we have not received returned goods from you within a reasonable time following returns or cancellations, we reserve the right to hold the funds used in conjunction with the purchase until we receive the order in its original state.
If your goods are faulty or do not meet the description given on the Website, please contact us as soon as possible at email@example.com or use our Contact Form found on our contact page. We ask you to return the faulty goods to us and we will then provide you with replacement goods where available, or alternatively give you a full refund for those goods excluding delivery charges.
In addition to your 14 Days Return Guarantee, you have a statutory right to cancel your order and receive a full refund, including delivery charges if the whole of your order is cancelled, provided you notify us before your order is dispatched. Any written cancellation notice should be sent to firstname.lastname@example.org or phone +44  152 479 1285 | MON - FRI | 10AM - 4PM | BST | Excluding Holidays.
Nothing in these Terms shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence. We will not be responsible for any loss or damage caused to you where such loss or damage is not reasonably foreseeable to you and us at the point at which you agree to these Terms (including where the loss or damage results from our breach of these Terms).
Loss or damage will be reasonably foreseeable where it could be contemplated by you and us. We will also not be responsible for any loss or damage caused to you where you are not entering into these terms as a consumer. We do not accept any liability for damage to your computer system or loss of data that results from your use of the Website. We do not guarantee which content and services will be available on the Website. All content and services on the Website are provided on an ‘as is’ and ‘as available’ basis; or guarantee that the Website will be available uninterrupted and in a fully operating condition nor that the information on the Website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention). When you order goods from the Website, our aggregate liability to you for any loss or damage arising in connection with these Terms shall be limited in respect of each claim, to the purchase price of your order. We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, the act of god or industrial action affecting us or our suppliers. Copyright and Other Intellectual Property Rights Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties). We provide the Website to you solely for your personal, non-commercial use. The content of the Website may not be used for any other purpose without our express or written permission.
We reserve the right to change or update these Terms from time to time. These Terms will be governed by and construed in accordance with the laws of England and any disputes that may arise shall be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms are found to be invalid by any court or regulator, the other Terms shall continue to apply. Please let us know if you have any questions or complaints regarding the Website. You can contact us by email at email@example.com or write to us using our contact form on the contact page.
VOSSO uses your email address as a convenient way to contact you about your order or any reminder service you have subscribed to. From time to time, we may update you on relevant Vosso news, but only with your permission. We will not pass your details on to any other relevant third parties.
PERSONAL DATA SECURITY
The Vosso online store is eager to ensure the highest value in protecting your personal data and privacy. Therefore we use PayPal and WorldPay which has reliable encryption technologies. Your order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.
The entire checkout area is secured through the SSL-protocol, protecting you from unauthorised access. The Green URL in the address line of your browser begins with https:// indicates that you are in a secure area.
3D SECURE PROCEDURE
Credit card payments are protected by the internationally recognised security standard 3D Secure. The “Verified by Visa” and “MasterCard® SecureCode™” procedures allow the cardholder to authenticate the transaction using a personalised password, known only to the cardholder. As soon as you have placed your order, this password is requested by your bank depending on your method of payment using a secure form produced by PayPal. It helps to protect your card from potential fraud by unauthorised third parties.
USE OF PERSONAL DATA
You can visit our website without having to directly supply any personal data. In order to optimise our service, data may be saved based on clicking behaviour. Information like your IP address, which is required for Internet communication, may be recorded. Any analysis of this data is always completely anonymous and has no reference to individuals. However, if you place an order or subscribe to our newsletter, certain information, such as your name, address and date of birth, will be required for processing, and will be saved in accordance to our data protection policy.
WHAT INFORMATION DO WE COLLECT
The information we gather enables us to personalise, improve and continue to operate the Services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information. We collect the following types of information from our users.
When you create an Account, you will provide information that could be Personal Information, such as your username, password, and email address. You acknowledge that this information may be personal to you, and by creating an Account on the Services and providing Personal Information to us, you allow others, including us, to identify you and therefore may not be anonymous. We may use your contact information to send you information about our Services, but only rarely when we feel such information is important. You may unsubscribe from these messages through your Account settings, although we, regardless, reserve the right to contact you when we believe it is necessary, such as for account recovery purposes.
IP ADDRESS INFORMATION & OTHER INFORMATION COLLECTED
We automatically receive and record information from your web browser when you interact with the Services, including your IP address and cookie information. This information is used for fighting spam/malware and also to facilitate the collection of data concerning your interaction with the Services (e.g., what links you have clicked on).
Generally, the Services automatically collect usage information, such as the number and frequency of visitors to the Site. We may use this data in aggregate form, that is, as a statistical measure, but not in a manner that would identify you personally. This type of aggregate data enables us and third parties authorised by us to figure out how often individuals use parts of the Services so that we can analyse and improve them.
We may receive a confirmation when you open an email from us. We use this confirmation to improve our customer service.
INFORMATION COLLECTED USING COOKIES
Most browsers have an option for turning off the cookie feature, which will prevent your browser from accepting new cookies, as well as (depending on the sophistication of your browser software) allowing you to decide on acceptance of each new cookie in a variety of ways. We strongly recommend that you leave cookies active because they enable you to take advantage the most attractive features of the Services.
Information Related to Advertising and the Use of Web Beacons:
To support and enhance the Services, we may serve advertisements and also allow third parties advertisements, through the Services. These advertisements are sometimes targeted and served to particular users and may come from third party companies called “ad networks.” Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms.
Advertisements served through the Services may be targeted to users who fit a certain general profile category may be based on anonymised information inferred from information provided to us by a user, including Personal Information (e.g., gender or age), may be based on the Services usage patterns of particular users, or may be based on your activity on Third Party Services. We do not provide Personal Information to any ad networks for use outside of the Services.
To increase the effectiveness of ad delivery, we may deliver a file (known as a “web beacon”) from an ad network to you through the Services. Web beacons allow ad networks to provide anonymised, aggregated auditing, research, and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from the ad network’s servers, these companies can view, edit or set their own cookies, just as if you had requested a web page from their site.
We collect statistical information about how both unregistered and registered users, collectively, use the Services (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and cannot be tied back to you, your Account or your web browser.
We share Aggregate Information with our partners, service providers and other persons with whom we conduct business. We share this type of statistical data so that our partners can understand how and how often people use our Services and their services or websites, which facilitates improving both their services and how our Services interface with them. In addition, these third parties may share with us non-private, aggregated or otherwise none Personal Information about you that they have independently developed or acquired.
IS MY INFORMATION SHARED
The Services are designed to help you share information with others. As a result, some of the information generated through the Services is shared publicly or with third parties.
PUBLIC INFORMATION ABOUT YOUR ACTIVITY ON THE SERVICES
Some of your activity on and through the Services is public by default. This may include, but is not limited too, content you have posted publicly on the Site or otherwise through the Services.
Please also remember that if you choose to provide Personal Information using certain public features of the Services, then that information is governed by the privacy settings of those particular features and may be publicly available. Individuals reading such information may use or disclose it to other individuals or entities without our control and without your knowledge, and search engines may index that information. We, therefore, urge you to think carefully about including any specific information you may deem private in content that you create or information that you submit through the Services.
INFORMATION YOU ELECT TO SHARE
EMAIL COMMUNICATIONS WITH US
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to your Account. Communications relating to your Account will only be sent for purposes important to the Services, such as password recovery.
USER PROFILE INFORMATION
User profile information including your username and other information you enter may be displayed to other users to facilitate user interaction within the Services. We will not directly reveal user email addresses to other users.
As stated above, we do not currently collect financial information, as that information is collected and stored by our Payment Processor. However, we may from time to time request and receive some of your financial information from our Payment Processor for the purposes of completing transactions you have initiated through the Services, enrolling you in discount, rebate, and other programs in which you elect to participate, protecting against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
INFORMATION SHARED WITH OUR AGENTS
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.
INFORMATION DISCLOSED PURSUANT TO BUSINESS TRANSFERS
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of us or our assets may continue to use your Personal Information as set forth in this policy.
INFORMATION DISCLOSED FOR OUR PROTECTION AND THE PROTECTION OF OTHERS
INFORMATION WE SHARE WITH YOUR CONSENT
Except as set forth above, you will be notified when your Personal Information may be shared with third parties and will be able to prevent the sharing of this information.
IS INFORMATION ABOUT ME SECURE?
Your Account information will be protected by a password for your privacy and security. You need to prevent unauthorised access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.
We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
We otherwise store all of your information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorised access to information about you that we store, Personal Information or otherwise.
WHAT INFORMATION OF MINE CAN I ACCESS
If you are a registered user, you can access information associated with your Account by logging into the Services. Registered and unregistered users can access and delete cookies through their web browser settings.
HOW CAN I DELETE MY ACCOUNT
Should you ever decide to delete your account, you may do so by emailing firstname.lastname@example.org. If you terminate your Account, any association between your Account and information we store will no longer be accessible through your Account. However, given the nature of sharing on the Services, any public activity on your Account prior to deletion will remain stored on our servers and will remain accessible to the public.
CHOICE OVER INFORMATION
You can use many of the features of the Services without registering, thereby limiting the type of information that we collect.
You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.
You can delete your account. Please note that we will need to verify that you have the authority to delete the Account, and activity generated prior to deletion will remain stored by us and may be publicly accessible.
WHAT IF I HAVE A QUESTION
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns.
COOKIES AND PIXEL TABS
Vosso collects information, which may include personal data, from your browser when you use our Sites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP-address; (ii) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system settings; (vi) country and time zone; (vii) previously visited websites; (viii) information about your interaction with our Sites such as click behaviour, purchases and indicated preferences; and (ix) access times and referring URLs.
Third parties may also collect information via Sites through cookies, third-party plug-ins and widgets. These third parties collect data directly from your web browser and the processing of this data is subject to their own privacy policies.
These cookies are required for basic site functionality and are therefore always enabled. These include cookies that allow you to be remembered as you explore our Sites within a single session or, if you request, from session to session. They help make the shopping cart and checkout process possible as well as assist in security issues and conforming to regulations.
These cookies allow us to improve our Sites’ functionality by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember site preferences you have selected. Refusing these cookies may result in poorly-tailored recommendations and slow site performance.
SOCIAL MEDIA AND ADVERTISING
Social media cookies offer the possibility to connect you to your social networks and share content from our Sites through social media. Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond our Sites. In some cases, these cookies involve the processing of your personal data. Refusing these cookies may result in seeing advertising that is not as relevant to you or you not being able to link effectively with Facebook, Twitter, or other social networks and/or not allowing you to share content on social media.
For a comprehensive and up-to-date summary of every third-party accessing your web browser (through Vosso Sites or otherwise), we recommend installing a web browser plugin built for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you may not have access to many features that make our Sites and Apps more efficient and some of our services will not function properly.
USING VOSSO SITES AND APPS WITH THIRD-PARTY PRODUCTS AND SERVICES
Our Sites and Apps allow you to interact with a wide variety of other digital products and services. For example, our Sites and Apps can integrate with third-party devices for activity tracking, social networks, music streaming services and other digital services.
If you choose to connect your Vosso account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your Vosso activity on third-party social media platforms, the policies of those platforms govern the data that resides there.
Our Sites and Apps may provide links to other (third-party) websites and apps for your convenience or information. Linked sites and apps have their own privacy notices or policies, which we strongly encourage you to review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.
QUESTIONS AND FEEDBACK
If you wish to provide feedback or if you have questions or concerns or wish to exercise your rights related to your personal data, please email us at firstname.lastname@example.org.
If you contact us with a privacy complaint it will be assessed with the aim of resolving the issue in a timely and effective manner.