PRINTS:
* Prints include FREE Shipping on orders over £100 GBP
* Printed in London within 30 days and delivered via FedEx express 1-2 days.
Artwork is securely packaged, tracked / signed-for, and insured.
Prints are made-to-order and fall under our preorder range: prints take 3-14 days to process prior to shipping. Processing times may vary based on current courier conditions and time of year. VOSSO® is not responsible for production processes, courier delays, and international customs charges. Once your order is placed, we are unable to cancel the automated printing processes. Cancelled or returned artwork incurs an admin fee, including surcharge for our delivery costs. For more information please write to info@vosso.co.uk. For international customs enquiries, please contact your local customs office in your country for more information. For delivery delays, please contact the courier with the tracking provided - tracking information is provided within 14 days of your order as per our terms and conditions of sale on artwork.
PRODUCT:
≈ FREE \ Tracked \ Insured
VOSSO® products are sent internationally; FREE, tracked, signed-for, and insured. For more information you can write to info@vosso.co.uk. Please include your product of interest with a link to the product or SKU number and your complete address.
Delivery Inspection
If you receive a damaged product, you need to inform us the same day the order arrived. Please write to info@vosso.co.uk to qualify for your return.
Custom Duty
Custom duties are your ("the customers") responsibility.
Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures.
If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.
Customs Charges
VOSSO® is not responsible for customs charges outside of the United Kingdom - please contact your local customs for more information.
Customs Clearance
Fossils, Minerals and Meteorites are not exempt from customs clearance, however, be rest assured, VOSSO® products will clear customs internationally.
Items held by customs
Customs in your country may hold your order for clearance checks. This is not unusual for the products inner industry, and in most cases this hold will not impede the delivery time.
If your order is delayed by Customs, they will contact you through normal procedures; it is your responsibility to enquire or respond to your local Customs to help complete and, or speed up the process.
*Please note: If your local Customs corresponded with you directly, it is important that you respond to the direct enquiry before contacting VOSSO®.
After Correspondence With Your Local Customs?
*Please note: It is important you follow the steps above first to streamline this process. Once you have responded to your local customs, they will confirm if your items can be cleared, or if you need to contact us to confirm the products of sale are detailed correctly. This is a normal procedure on a rare occasion.
VOSSO® broker will contact your local customs, confirming the product as a fossil and not a recently extinct species under the CITES act, and you order will continue it's normal process of transport to your address.
While there are no direct concerns for shipping certified Fossils internationally. Customs may hold items until passed through the above method. IF you have any concerns regarding a customs notice you can email info@vosso.co.uk.
Tracked - Signed-For + Insured
We secure and safely deliver your product with total loss insurance in place.
A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you.
If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel.
Please note: We do not accept responsibility for late courier arrivals or couriers losing parcels.
Alternate Address Availability
You have the option to provide a delivery address that is different to your billing address during your checkout. An invoice will be enclosed in your parcel or may arrive separately. On request, we can send your invoice to your billing address. Please add this notice to your order notes when you checkout, or email info@vosso.co.uk.
Applicable Fees
If shipping charges are applicable they are stated in the pop-out bag; charges will be stated in the pop-out bag, and, or your checkout. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator.
Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us.
Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary.
Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@vosso.co.uk.
