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VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

Processing Time

All products are sent; FREE \ Tracked \ Insured: Generally; UK orders arrive within 2-4 days and international orders arrive within 3-8 days, however, on occasion lead times may be extended based on variants such as custom crate builds, heavy/large products, (not including courier delays).

1 - 3 days - small
2 - 5 days - large
3 - 10 days - extra-large
30 - 60 days - Custom projects / pallet + crate builds

Delivery Time

UK:

1 - 3 days - small
2 - 5 days - large
3 - 10 days - extra-large
10 - 40 days - Custom projects designs / pallet + crate builds

EU / ROI / INT / ROW:

3 - 5 days - small
3 - 10 days - large
7 - 24 days - extra-large
10 - 60 days - Custom projects designs / pallet + crate builds

Express and Special Date Request

Write to info@vosso.co.uk with your express shipping request and, or provide a special shipping date:

- Express shipping incurs additional fees.
- Unique delivery dates require advanced warning and may also incur fees.

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

International shipping

≈   FREE  \  Tracked  \  Insured

VOSSO® products are sent internationally; FREE, tracked and signed-for, and insured unless otherwise stated before or after sale. For more information on a unique product you can write to info@vosso.co.uk. Please include your product of interest with a link to the product or SKU number and your complete address.

Delivery Inspection

If you receive a damaged product, you need to inform us the same day the order arrived. Please write to info@vosso.co.uk to qualify for your return.

Custom Duty

Custom duties are your ("the customers") responsibility.

Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.

Tracked - Signed-For + Insured

We secure and safely deliver your product with total loss insurance in place.

A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel.

Please note: We do not accept responsibility for late courier arrivals or couriers losing parcels.

Alternate Address Availability

You have the option to provide a delivery address that is different to your billing address during your checkout. An invoice will be enclosed in your parcel or may arrive separately. On request, we can send your invoice to your billing address. Please add this notice to your order notes when you checkout, or email info@vosso.co.uk.

Applicable Fees

If shipping charges are applicable they are stated in the pop-out bag; charges will be stated in the pop-out bag, and, or your checkout. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator.

Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us. 

Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary.

Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@vosso.co.uk.

Relax with 21 day returns - to begin your returns process, email VOSSO®
Please include your name, item and invoice number in your email
[returns need to be acknowledge before dispatch]

Excludes: sale items, outsourced items and custom projects. The latter includes Mammoths, Rhinos, Tiled Fish Mosaic and any other item made to order or pre-ordered/outsourced.

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

21 Day Return Guarantee

9. Right of withdrawal and returns

9.1. You have the right to withdraw from the contract without giving a reason within twenty one (21) days from the date on which you (or the person designated by you) take physical possession of the products or, in case of multiple packages delivered for the same order, the last package delivered.

9.2. The right of withdrawal does not apply to orders for personalised products and for products identified on our website as non-returnable (“ non-returnable products”) without prejudice to your statutory rights according to section 11.

9.3. To exercise your right of withdrawal, you must inform us with written notice to VOSSO®, Wyresdale Park, Snowhill Ln, AONB, Scorton, PR3 1BA, United Kingdom; or email info@vosso.co.uk of your decision to withdraw from the contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired (see section 9.1).

You may use the model withdrawal form at the end of our general terms, but it is not mandatory.

9.4. If you withdraw from the contract, we shall refund you all amounts received from you, excluding delivery charges, without undue delay and in any event not later than forty four (44) days from the date on which we receive the product/s back in their original condition. We will refund you using the same payment method that you used when you placed your initial order, unless you have expressly agreed otherwise, and with exception to our acceptance; in any event, you will not incur any fees as a result of such reimbursement other than delivery and restocking fees incurred to us. We withhold reimbursement until we have received the products back.

9.5 You shall send back the products (or hand them over to us at our shops or gallery) to the address indicated in the instructions enclosed with the return label, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

9.6 You will have to bear the direct cost of the delivery to you and returning the products back which will be deducted from your refund.

9.7. The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g; instructions booklet, product certificates, etc.) if any.

9.8. If a returned product does not meet the conditions for its return, as listed in section 9.7 above, we will send back such product to you to the address you indicated in the return form, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within fourteen (14) days from the date we informed you of the rejection of the returned products, unless a force major event, an event beyond our reasonable control or any unforeseeable circumstance occurs.

9.9. You are liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

9.10. The provisions of sections 9.1 to 9.9 will apply in addition to our return policy.

9.11. Outsourced, discounted and SALE products are nonrefundable.

10. Exchange of products

10.1. Without prejudice to your statutory rights according to sections 9 and 11, and with the exception of non-returnable products, we accept exchanges of products purchased on the website within twenty one (21) days after the date of delivery, pursuant to the procedure set out in our returns policy.

We only allow exchanges on products to the same value unless a further payments is made to reflect that of a total amount on a higher valued product.

10.2. All exchanges are subject to availability of the new product requested. Products may be exchanged only once.

10.3. We reserve the right to reject the returned products and decline exchange if any returned product for exchange does not meet the conditions set out in section 9.5.

10.4. Any fees or charges, or other costs whatsoever, incurred as a result of your exercising your right of exchange in accordance with this section 10, shall be your responsibility and paid by you unless the products are faulty or defective.

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

Secure Payments

If you need to make a custom payment today you can use our Custom Payments Page.

Your order and Credit Card details are transmitted using an encrypted form, SSL (Secure Socket Layer) with 3D Secure procedures. These have been applied throughout our online shop to secure your details which are securely stored and only available to third-party gateways.

Orders are processed after settlements are completed.

Payment Options

VOSSO® accepts: BAC/Swift \ Credit and Debit Card \ Shop Pay \ Google Pay \ Apple Pay.

CRYPTO - Bitcoin  |  Ethereum

When enabled and, or applicable; you can checkout with Bitcoin and Ethereum Cryptocurrency.

Debit and Credit Card

With the ability to process online payments, VOSSO® accepts all major debit, credit cards. If you have a query regarding your order, please write to us at info@vosso.co.uk, and include your transaction confirmation details.

Shop Pay

Shop Pay provides an accelerated checkout ability, processing online payments whilst providing the best online shopping experience for our customers and helps us accomplish order tracking and payment information management for your benefit. We do not own or hold your payment information.

Shop Pay is an accelerated checkout that lets you save your email address, credit card, and shipping and billing information. This can save you time when you check out, especially if you're already opted in to Shop Pay, where you can also offer local pickup on select items, an option you can choose during checkout with Shop Pay.

You need to enter an email address at checkout in order to save your payment information. If you only enter a phone number in the contact field you will not be prompted to save your information.

Your shipping and billing information is securely stored on PCI compliant servers and is only shared with us if an order is placed. If you have questions about how Shop Pay works, or how your data is stored, you can visit the Shop Pay Help Center page.

And, every Shop Pay purchase supports carbon removal projects at no extra cost.

PayPal

When enabled and, or applicable; PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay, or non-delivery. Any refusal made by PayPal is between you and PayPal.

Apple Pay

Apple Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Apple Pay.

Google Pay

Google Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Google Pay. 

After Care

VOSSO® orders are dispatched once payment/s is/are confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling or in the currency you choose to checkout with, and include Tax and VAT where, and, or where applicable. All quoted prices exclude delivery charges unless stated otherwise. Your financial details are not disclosed to us and are use by third-party payment gateways which remember everything for you, helping to safeguard your bank, credit and debit card details. All you need to provide is your email address and password for a quick and easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account/balance.

Certified Encryption

VOSSO® provides payment options whether your payment is processed by BAC/Swift for projects and outsourced products, accepting most Credit Cards and Debit Cards, PayPal, Google Pay, Apple Pay, Shop Pay, Cryptocurrencies and any other payments we may accept. Accepting payment/s through our secure server with a 3D socket layer and SLL protection. Your order and Credit Card details are transmitted using an encrypted form, SSL (Secure Socket Layer) with 3D Secure procedures. These have been applied throughout our online shop helping to secure all your details through your chosen payment method so we don't require to store your details.

Our third-party payment gateways use certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your Credit Cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorises VOSSO® to charge your Credit/Debit Card account with the purchase amount. By making a purchase on our website you automatically accepting our Terms and Conditions, once your order is submitted through our checkout you are contracted to our Terms and Conditions which can be found in our footer. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card.

Checkout

The security code is the last 3 digits printed over the top of the signature field on the back of your CreditCard or DebitCard. On American Express cards, the 4-digit security code can be found printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.