◾ Red Vanadinite Crystal Gemstones 230

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

Processing Time

All products are sent; FREE \ Tracked \ Insured: Generally; UK orders arrive within 2-4 days and international orders arrive within 3-8 days, however, on occasion lead times may be extended based on variants such as custom crate builds, heavy/large products, (not including courier delays).

1 - 3 days - small
2 - 5 days - large
3 - 10 days - extra-large
30 - 60 days - Custom projects / pallet + crate builds

Delivery Time

UK:

1 - 3 days - small
2 - 5 days - large
3 - 10 days - extra-large
10 - 40 days - Custom projects designs / pallet + crate builds

EU / ROI / INT / ROW:

3 - 5 days - small
3 - 10 days - large
7 - 24 days - extra-large
10 - 60 days - Custom projects designs / pallet + crate builds

Express and Special Date Request

Write to info@vosso.co.uk with your express shipping request and, or provide a special shipping date:

- Express shipping incurs additional fees.
- Unique delivery dates require advanced warning and may also incur fees.

VOSSO® Legal notice
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VOSSO® terms and conditions of use
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VOSSO® Secure Payment

International shipping

≈   FREE  \  Tracked  \  Insured

VOSSO® products are sent internationally; FREE, tracked and signed-for, and insured unless otherwise stated before or after sale. For more information on a unique product you can write to info@vosso.co.uk. Please include your product of interest with a link to the product or SKU number and your complete address.

Delivery Inspection

If you receive a damaged product, you need to inform us the same day the order arrived. Please write to info@vosso.co.uk to qualify for your return.

Custom Duty

Custom duties are your ("the customers") responsibility.

Any applicable import or customs, duties and charges, may be charged once your parcel reaches the country of destination. We cannot control or predict these charges as policies vary between countries. Once your parcel has arrived, it will be passed to an internal postal service, according to international delivery procedures.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel. Please contact your local post office for prices on import or customs, duties or chargers. (Please note: We do not accept responsibility for late arrivals of deliveries or lost parcels by any courier used). Please contact your local post office for prices on import or customs, duties or chargers.

Tracked - Signed-For + Insured

We secure and safely deliver your product with total loss insurance in place.

A signature is required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card informing you of what to do next, providing options to collect your order or have it re-delivered by your local post office or courier to a time that suits you.

If you are not available when the parcel is delivered, the delivery driver will leave a calling card with instructions with information on how to collect your parcel.

Please note: We do not accept responsibility for late courier arrivals or couriers losing parcels.

Alternate Address Availability

You have the option to provide a delivery address that is different to your billing address during your checkout. An invoice will be enclosed in your parcel or may arrive separately. On request, we can send your invoice to your billing address. Please add this notice to your order notes when you checkout, or email info@vosso.co.uk.

Applicable Fees

If shipping charges are applicable they are stated in the pop-out bag; charges will be stated in the pop-out bag, and, or your checkout. If fees apply, a shipping calculator will be available in the pop-out bag; just add your address postal code or zip code in the calculator.

Incorrect alternate address; incorrect addresses will incur an additional charge to resend your order. This circumstance is your responsibility, and you will need to connect with the courier using the tracking information provided to assure your order is sent back to us. 

Handling fees; Additional handling fees may occur if a product is returned to us and needs to be sent to your address a second time. Handling fees apply, and reflect additional shipping costs, and processing times if, and where necessary.

Reclusive Destination Fee's - we will always contact you first; Reclusive destinations may incur additional fee's where we will contact you before we send your order. To see if you address may incur additional fees, please email info@vosso.co.uk.

VOSSO® Legal notice
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VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
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VOSSO® Secure Payment

21 Day Return Guarantee

9. Right of withdrawal and returns

9.1. You have the right to withdraw from the contract without giving a reason within twenty one (21) days from the date on which you (or the person designated by you) take physical possession of the products or, in case of multiple packages delivered for the same order, the last package delivered.

9.2. The right of withdrawal does not apply to orders for personalised products and for products identified on our website as non-returnable (“ non-returnable products”) without prejudice to your statutory rights according to section 11.

9.3. To exercise your right of withdrawal, you must inform us with written notice to VOSSO®, Wyresdale Park, Snowhill Ln, AONB, Scorton, PR3 1BA, United Kingdom; or email info@vosso.co.uk of your decision to withdraw from the contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired (see section 9.1).

You may use the model withdrawal form at the end of our general terms, but it is not mandatory.

9.4. If you withdraw from the contract, we shall refund you all amounts received from you, excluding delivery charges, without undue delay and in any event not later than forty four (44) days from the date on which we receive the product/s back in their original condition. We will refund you using the same payment method that you used when you placed your initial order, unless you have expressly agreed otherwise, and with exception to our acceptance; in any event, you will not incur any fees as a result of such reimbursement other than delivery and restocking fees incurred to us. We withhold reimbursement until we have received the products back.

9.5 You shall send back the products (or hand them over to us at our shops or gallery) to the address indicated in the instructions enclosed with the return label, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

9.6 You will have to bear the direct cost of the delivery to you and returning the products back which will be deducted from your refund.

9.7. The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g; instructions booklet, product certificates, etc.) if any.

9.8. If a returned product does not meet the conditions for its return, as listed in section 9.7 above, we will send back such product to you to the address you indicated in the return form, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within fourteen (14) days from the date we informed you of the rejection of the returned products, unless a force major event, an event beyond our reasonable control or any unforeseeable circumstance occurs.

9.9. You are liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

9.10. The provisions of sections 9.1 to 9.9 will apply in addition to our return policy.

9.11. Outsourced, discounted and SALE products are nonrefundable.

10. Exchange of products

10.1. Without prejudice to your statutory rights according to sections 9 and 11, and with the exception of non-returnable products, we accept exchanges of products purchased on the website within twenty one (21) days after the date of delivery, pursuant to the procedure set out in our returns policy.

We only allow exchanges on products to the same value unless a further payments is made to reflect that of a total amount on a higher valued product.

10.2. All exchanges are subject to availability of the new product requested. Products may be exchanged only once.

10.3. We reserve the right to reject the returned products and decline exchange if any returned product for exchange does not meet the conditions set out in section 9.5.

10.4. Any fees or charges, or other costs whatsoever, incurred as a result of your exercising your right of exchange in accordance with this section 10, shall be your responsibility and paid by you unless the products are faulty or defective.

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

Secure Payments

If you need to make a custom payment today you can use our Custom Payments Page.

Your order and Credit Card details are transmitted using an encrypted form, SSL (Secure Socket Layer) with 3D Secure procedures. These have been applied throughout our online shop to secure your details which are securely stored and only available to third-party gateways.

Orders are processed after settlements are completed.

Payment Options

VOSSO® accepts: BAC/Swift \ Credit and Debit Card \ Shop Pay \ Google Pay \ Apple Pay.

CRYPTO - Bitcoin  |  Ethereum

When enabled and, or applicable; you can checkout with Bitcoin and Ethereum Cryptocurrency.

Debit and Credit Card

With the ability to process online payments, VOSSO® accepts all major debit, credit cards. If you have a query regarding your order, please write to us at info@vosso.co.uk, and include your transaction confirmation details.

Shop Pay

Shop Pay provides an accelerated checkout ability, processing online payments whilst providing the best online shopping experience for our customers and helps us accomplish order tracking and payment information management for your benefit. We do not own or hold your payment information.

Shop Pay is an accelerated checkout that lets you save your email address, credit card, and shipping and billing information. This can save you time when you check out, especially if you're already opted in to Shop Pay, where you can also offer local pickup on select items, an option you can choose during checkout with Shop Pay.

You need to enter an email address at checkout in order to save your payment information. If you only enter a phone number in the contact field you will not be prompted to save your information.

Your shipping and billing information is securely stored on PCI compliant servers and is only shared with us if an order is placed. If you have questions about how Shop Pay works, or how your data is stored, you can visit the Shop Pay Help Center page.

And, every Shop Pay purchase supports carbon removal projects at no extra cost.

PayPal

When enabled and, or applicable; PayPal offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay, or non-delivery. Any refusal made by PayPal is between you and PayPal.

Apple Pay

Apple Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Apple Pay.

Google Pay

Google Pay offers a variety of different payment methods. You confirm that the credit or debit card that is being used is yours. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not be able to accept your order and we will not be responsible for any delay or non-delivery nor are we obliged to inform you of the reason for the refusal made by Google Pay. 

After Care

VOSSO® orders are dispatched once payment/s is/are confirmed, validated, lawful and made in full. All prices are quoted in (£) Sterling or in the currency you choose to checkout with, and include Tax and VAT where, and, or where applicable. All quoted prices exclude delivery charges unless stated otherwise. Your financial details are not disclosed to us and are use by third-party payment gateways which remember everything for you, helping to safeguard your bank, credit and debit card details. All you need to provide is your email address and password for a quick and easy payment. It is free to send money in the same currency to anyone in the UK when you use your bank account/balance.

Certified Encryption

VOSSO® provides payment options whether your payment is processed by BAC/Swift for projects and outsourced products, accepting most Credit Cards and Debit Cards, PayPal, Google Pay, Apple Pay, Shop Pay, Cryptocurrencies and any other payments we may accept. Accepting payment/s through our secure server with a 3D socket layer and SLL protection. Your order and Credit Card details are transmitted using an encrypted form, SSL (Secure Socket Layer) with 3D Secure procedures. These have been applied throughout our online shop helping to secure all your details through your chosen payment method so we don't require to store your details.

Our third-party payment gateways use certified encryption technology to protect your data from unauthorised access by third parties. Your order and credit card details are transmitted using encrypted form, SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially. To ensure that your online credit card payment is as secure as possible, using Verified by Visa and MasterCard® SecureCode™, internationally recognised authentication technology collectively known as 3D Secure. 3D Secure protects your Credit Cards against unauthorised use to minimise the risk of online credit card fraud. Placing your order authorises VOSSO® to charge your Credit/Debit Card account with the purchase amount. By making a purchase on our website you automatically accepting our Terms and Conditions, once your order is submitted through our checkout you are contracted to our Terms and Conditions which can be found in our footer. In order to avoid delays in processing your order, please ensure that your name, card number, expiry date and security code are entered correctly as displayed on your card.

Checkout

The security code is the last 3 digits printed over the top of the signature field on the back of your CreditCard or DebitCard. On American Express cards, the 4-digit security code can be found printed on the front of the card, to the right above your card number. If your card issuer participates in this program, you will be asked to enter an additional password to confirm your identity as the rightful cardholder. After entering your card details and submitting your order, you will be redirected to a page hosted by your card issuer where you can enter your password. If you are not yet registered for 3D Secure, you can do so free of charge in just a few steps during the online order process or contact your card issuer directly to register. Alternatively, you can select a different payment type. The password you select during the registration process is only known by you and your card issuer and is requested with every purchase.

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

General terms and conditions of sale

Date: Jan 2024

1. General provisions

1.1. VOSSO® is incorporated under the laws of England and wales, with registered office available on request.(“VOSSO®”, “we”, “us”, “ our”), sells, and a consumer (“you”) purchases, VOSSO® products (“products”) through the website https://www.vosso.co.uk/ (“ website”).

1.2. Our general terms will apply to any contract for the sale of products by VOSSO® to you through the website (“contract”).

1.3. THE SALE OF PRODUCTS THROUGH THE WEBSITE IS ONLY AVAILABLE TO CONSUMERS, MEANING NATURAL PERSONS WHO ACT FOR PURPOSES OF PERSONAL CONSUMPTION (I.E, FOR PURPOSES EXTRANEOUS TO THEIR TRADE, BUSINESS, CRAFT AND PROFESSION AND NOT FOR PROFIT). IF YOU ARE UNDER THE AGE OF MAJORITY, YOU MUST EXPRESSLY CONFIRM THAT YOU HAVE OBTAINED THE CONSENT OF A PARENT OR LEGAL GUARDIAN TO PURCHASE A PRODUCT, BEFORE SUBMITTING AN ORDER.

1.4. By using and buying from our website you agree to our general terms and to the terms of use of our website (“conditions”) before placing an order. We therefore advise you to read these documents carefully, and in particular our general conditions, before proceeding with any purchase. If you do not agree to our general terms and/or the terms, you should not order any products from the website.

1.5. We reserve the right to amend or update all or part of our general terms from time to time, and when we do so, we will publish the revised version of our general terms and indicate the “last updated” date at the top of such revised general terms. The contract between you and us is governed by our general active terms at the time you place an order.

1.6. Our general terms should be read alongside, and are in addition to, our privacy policy which tells you how we use your personal data, and our cookie policy.

2. Product information and availability

2.1. Information on our products (along with the corresponding product codes) and relevant prices are available on the website.

2.2. Pictures of the products displayed on the website are for illustrative purposes only. Although we have made every effort to display the products accurately, we cannot guarantee that a device’s display of our products accurately reflects them. In particular, the colors, fabric, shade, grain, texture of the products shown on your screen may vary from those on the actual product. Therefore, you should rely exclusively on the description of the products and their characteristics as mentioned on the website.

2.3. We reserve the right, in our sole discretion, to limit the quantities and/or types of any products available on the website per person, household or per order. These restrictions may include orders placed by, or under, the same account, the same payment method and/or orders that use the same billing and/or shipping address. Orders with more than two (2) identical products of a high value, and, or; reaches a number of ten (10) products, we may review your order.

2.4. We may change or discontinue a product or any of its features, as described on the website, at any time without notice (this does not affect the products for which an order acceptance, as defined below, has already been issued at the time of the change). During the purchasing process, we will inform you if your order cannot be processed, in whole or in part, due to the unavailability of one or more ordered products. If one or more ordered product(s) are unavailable, your order will be totally or partially cancelled (as the case may be), and you shall pay only the price of the available product(s).

2.5. In the event your connection to the website fails, your selection of products may be lost. In such case you will be required to re-enter your selection. Please note that products in your shopping cart are not reserved and may be purchased by other customers. In no event we shall be liable to you for the unavailability of a product following a failure or loss of your connection to the website.

3. Prices

3.1. Prices of products are indicated on the website in british pound and are inclusive of any applicable vat, sales taxes or other taxes. Prices do not include delivery charges, which, if any, shall be added to the price of the products and will be communicated to you during the checkout process before you confirm your order.

3. Customs Duties

3.2. For countries outside of the United Kingdom: Customs duties are your responsibility.

The amount displayed on the website is not including your local tax and customs duties. It is the customs value of the purchase made by you. You are fully responsible and liable to pay all applicable import tax and customs duties as importer of record to the relevant authorities as determined by the authorities of the delivery destination country/region, and we shall have no responsibility or liability in connection with the foregoing. Prices include a disbursement covering the delivery charges / transport costs to the delivery address given by you unless stated delivery fees are stated elsewhere on our website.

3.3. We make all reasonable efforts to ensure that all prices for the products displayed on the website are correct. In the unlikely event of a product being miss priced (incorrect price or typographical error in the price shown), we will reject your order and notify you of this.

3.4. Without prejudice to the above, we reserve the right to change the products prices at any time and without notice, but such changes will not apply to products for which we have received a purchase order. This provision does not apply to announcement of a price reduction.

4. Placing an order - formation of the contract

4.1. When placing an order, you may be required to create an account/profile with us and will be asked to complete certain required fields. By choosing "Create account", you confirm that you agree to our privacy policy.

To purchase products on the website you must follow our instructions on how to place an order:

(I) select the product(s) you are interested in buying and choose the size, color (if more than one varient is available) and quantity (subject to the restrictions set forth in section 2.3),

(ii) include the selected products in the basket by clicking “add to cat/bag”,

(iii) fill in the order form with your personal information (name, address, email, telephone, shipping/billing address),

(iv) select your payment method,

(v) accept our general terms and conditions if prompted,

(vi) if applicable, confirm that you have read and understood our privacy policy as a guest,

(vii) place your order through the website by clicking “proceed to payment”.

4.2. Before placing your order, you may be given an opportunity to review your selection, check the total price and correct any errors.

4.3. By placing an order, you agree to pay the price of the ordered products.

4.4. The information about the products and their prices that is displayed on the website does not represent an offer by us but rather an invitation to offer. Any and all orders submitted by you are subject to our acceptance. Once you place your order, we will acknowledge it by email (“order receipt confirmation”). This order receipt confirmation does not, however, mean that your order has been accepted. On legitimate grounds, as per the below, we may choose not to accept your order, in whole or in part:

(I) we are unable to obtain authorisation for your payment; or

(ii) fraudulent, illegal or unauthorised activities, including suspected purchases for commercial purposes, are reported or suspected; or

(iii) the ordered product/s is/are not available or the relevant price has been miss priced (incorrect price or typographical error in price shown).

The contract between us and you will indeed only be concluded if and when you receive from us an email notification confirming the shipment of your order ("Order acceptance"). The order acceptance shall be sent to the email address provided by you in the order which also contains all information relating to the transaction.

4.5. The order acceptance will include the order number, all the information required by applicable law, including without limitation, basic information on the purchased products, the price and the shipping address. The details of your accepted orders are available under “my account” or “my profile” if you have created an account/profile.

4.6. Once you receive the order receipt confirmation you can no longer cancel or modify your order without prejudice to your statutory rights according to sections 9 and 11.

5. Payment

5.1. If applicable; You must pay the price of the products (including applicable vat, sales taxes or other taxes), the cost of any additional services you order (e.g; additional costs for personalised products), if applicable, and the associated delivery charges, if any.

5.2. We accept payments made in the currency specified for the country/region of the shipping destination with the payment methods proposed to you before you confirm your order. We may offer methods of payment (such as klarna or paypal) for which you shall accept payment service provider’s terms and conditions. These terms and conditions can be found by clicking on the link communicated to you before you confirm your order. We accept no liability in respect of your use of the payment method concerned with other third-party companies. Such payment methods may not be available for all purchases and whether you are eligible to use it as a payment method will be determined by payment service provider on a case by case basis.

5.3. You will be charged before your order has shipped. The products remain our property until full payment of the purchase price has settled.

5.4. If your payment cannot be processed for any reason, we will cancel your order and our contract with you will end immediately, without liability to you. We will inform you of this in writing.

5.5. You are responsible for the relevant charges or fees, if any, applied by your card issuer, bank or other payment institution as a result of our processing of your payment.

5.6. For each order, we will issue an electronic invoice for the purchased products, and you agree to such form of invoicing. The e-invoice will be established based upon the information provided by you at the time of submitting the order.

6. Pre-order of products

6.1 From time to time, we may offer the possibility to pre-order certain selected products on the website before they are available to purchase from the shop, gallery or the website (“pre-order products”). The twenty one (21) days delivery term set out in section 7.4 will apply to pre-order products only when we notify you that the pre-order product is available/has shipped.

6.2 Please note that for pre-order products, payment is processed at the time of the reservation of the pre-order product.

7. Shipping, delivery and collection

7.1. The purchased products will be delivered exclusively from the UK; "tracked / signed for and insured", unless otherwise stated. A damaged product must be reported to us on the same day as the delivery arrival.

7. Alternate Address

7.2. The purchased products shall be delivered by a courier service selected by us (“courier”). Products shall be delivered either to the address indicated by you in the order form or to our gallery, offering a pick-up service in the United Kingdom only. We are not responsible for any delivery problems arising from incomplete or incorrect address details supplied by you wether addressed to a billing or alternate shipping address. Please note that we will not deliver to PO boxes, address of freight forwarders, or hotels (we may exceptionally accept to deliver the product(s) to select PO's and or, a hotel but, please note that such a delivery is, in any event, is subject to our prior and express approval).

7.3. The purchased products will be shipped out only after we receive your payment in full. If we do not receive your payment in full we can delay or refuse dispatching of the products without liability to you.

7.4. We will take all reasonable steps to deliver the purchased products as communicated to you during the checkout process before you confirm your order, except if a force major event (I.E. Diseases, pandemics, epidemics, natural disasters, closure due to causes not attributable to the parties, strikes, riots, acts of war, governmental acts issued as a result of such events, fires, earthquakes, or other similar disasters occurs or if, as mentioned under article 7.2 above, any delivery problem arises as a consequence of incomplete or incorrect address details supplied by you). If the delivery has not occurred within twenty one (21) days of the order acceptance due to the above mentioned events, you will be promptly notified as to the above circumstances and entitled to specify a later date for delivery and, if this cannot be met, you may terminate the contract and we shall refund you all sums paid under the contract within forty eight (48) days from the date you terminate the contract.

7.5. Upon delivery of the products by the courier, we recommend that you (or the person designated by you):

(I) verify that the number of packages delivered corresponds to that indicated on the delivery note;

(ii) verify that the packages and their seals are intact, undamaged, not wet or altered in any manner;

Any claim with respect to damage to packages or discrepancies in the number of packages must be notified the same day as the delivery arrival in compliance with applicable law.

7.6. You can track the status of your shipment by clicking on the link included in the order acceptance email that was sent to you when you placed your order with us.

7.7. If you have opted to collect the products at your selected store, you will have a limited period of time indicated to you by email, to collect them. In order to collect the products in store you will need to show your order confirmation and a personal identity document. If you have designated a person to collect the products, such person will have to provide a proxy duly signed by you together with a copy of your personal identity document). If you (or a person designated by you to collect the products) fail to collect the products within this timeframe, we will be entitled to cancel the contract and refund the price of the products to you.

7.8. Products are sent Tracked / signed for and insured where applicable. A signature will be required when you receive your delivery. If you are not in to take delivery of your parcel, the courier will normally leave a calling card; providing options to collect your package/s or have a re-delivery by your local post office or courier to a time that suits you, or you can follow the instructions on the calling card to collect your parcel direct from the courier. We do accept responsibility for late arrivals of deliveries due to customs procedures and lost items - you must contact the couriers for late or lost items using the tracking information provided.

8. Risk

8.1. The risk of loss of, damage to, and/or destruction of, the products shall pass to you when you (or a person designated by you and other than the carrier) take physical possession of the products at the delivery address given by you or upon the collection of such products by you, or such person designated by you from your selected store.

9. Right of withdrawal and returns

9.1. You have the right to withdraw from the contract without giving a reason within twenty one (21) days from the date on which you (or the person designated by you) take physical possession of the products or, in case of multiple packages delivered for the same order, the last package delivered.

9.2. The right of withdrawal does not apply to orders for personalised products and for products identified on our website as non-returnable (“ non-returnable products”) without prejudice to your statutory rights according to section 11.

9.3. To exercise your right of withdrawal, you must inform us with written notice to VOSSO®, Wyresdale Park, Snowhill Ln, AONB, Scorton, PR3 1BA, United Kingdom; or email info@vosso.co.uk of your decision to withdraw from the contract by an unequivocal statement.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired (see section 9.1).

You may use the model withdrawal form at the end of our general terms, but it is not mandatory.

9.4. If you withdraw from the contract, we shall refund you all amounts received from you, excluding delivery charges, without undue delay and in any event not later than forty four (44) days from the date on which we receive the product/s back in their original condition. We will refund you using the same payment method that you used when you placed your initial order, unless you have expressly agreed otherwise, and with exception to our acceptance; in any event, you will not incur any fees as a result of such reimbursement other than delivery and restocking fees incurred to us. We withhold reimbursement until we have received the products back.

9.5 You shall send back the products (or hand them over to us at our shops or gallery) to the address indicated in the instructions enclosed with the return label, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from the contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

9.6 You will have to bear the direct cost of the delivery to you and returning the products back which will be deducted from your refund.

9.7. The products shall be returned in their original condition, unaltered, unused, undamaged, in their original packaging and with original tags and labels attached along with all accessories and related documents (e.g; instructions booklet, product certificates, etc.) if any.

9.8. If a returned product does not meet the conditions for its return, as listed in section 9.7 above, we will send back such product to you to the address you indicated in the return form, or if such address is not valid, to the address communicated by you when you placed the order. This return will occur within fourteen (14) days from the date we informed you of the rejection of the returned products, unless a force majeure event, an event beyond our reasonable control or any unforeseeable circumstance occurs.

9.9. You are liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.

9.10. The provisions of sections 9.1 to 9.9 will apply in addition to our return policy.

9.11. Outsourced, discounted and SALE products are nonrefundable.

10. Exchange of products

10.1. Without prejudice to your statutory rights according to sections 9 and 11, and with the exception of non-returnable products, we accept exchanges of products purchased on the website within twenty one (21) days after the date of delivery, pursuant to the procedure set out in our returns policy.

We only allow exchanges on products to the same value unless a further payments is made to reflect that of a total amount on a higher valued product.

10.2. All exchanges are subject to availability of the new product requested. Products may be exchanged only once.

10.3. We reserve the right to reject the returned products and decline exchange if any returned product for exchange does not meet the conditions set out in section 9.5.

10.4. Any fees or charges, or other costs whatsoever, incurred as a result of your exercising your right of exchange in accordance with this section 10, shall be your responsibility and paid by you unless the products are faulty or defective.

11. Lack of conformity - defects

11.1. If you find that a product sold by us on the website has defects, is not as described or is incomplete, (excluding displays, stands, metal fabrications; (fabricated with imperfections due to natural and unique processes), fossils, minerals, and any other material that is natural; (correlation to natural form and preservation) please contact us immediately by sending an email to info@vosso.co.uk.

11.2. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights. This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the citizens advice website www.adviceguide.org.uk. The consumer rights act 2015 says goods must be as described, fit for purpose and of satisfactory quality. We are only obliged to provide recourse to you if the product does not last for its expected lifetime. Up to an accepted legal requirement of twenty one (21) days following delivery: if the product is faulty, we can action the refund process once the product has been returned. You cannot make a claim if more than twenty one (21) days have passed from the delivery date.

11.3. Damage, alteration or modification to the products caused by you is not a defect or a lack of conformity. For example, without limitations, any damage caused by extensive use or wear; improper use (such as direct exposure to the sun light or heat, contact with liquid, rain or food); normal tear and wear; non-observance of applicable care and/or cleaning instructions, are not defects or a lack of conformity. Likewise, variations in the texture, natural markings or irregularities of natural products (such as metal, stone, mineral, leather, fabric or paper) are inherent to the product and not defects.

11.4. In the event you request the repair, replacement or return of a product due to defect, we will bear the delivery costs for returning the products to be repaired or replaced, as well as any costs to deliver back to you the repaired or replaced product.

12. Our responsibility to you

12.1. Nothing in these general terms seeks to exclude or limit our liability for:

Personal injury or death resulting from our negligence;
Fraud or fraudulent misrepresentation;
Breach of any obligations implied by applicable consumer protection laws; or
Any other cause of action which cannot be limited or excluded by us under applicable law.
12.2. If we fail to comply with these general terms, we are responsible for any loss or damage you suffer that is a foreseeable result of our breaking this contract. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract wade made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not liable for damage or loss that either you or we could not reasonably have foreseen at the time you accepted these general terms. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you including for any loss of profit, loss of business, business interruption, or loss of business opportunity.11.3. We are not responsible for any delay or failure to perform any of our obligations under these general terms if the delay or failure is caused by a force major event or arises from any cause which is beyond our reasonable control.

12.3. If you do not comply with the eligibility conditions set out in article 1, we are not liable towards you for any damage or loss caused by us.

13. Guarantee of authenticity and intellectual property rights

13.1. We guarantee the authenticity of all products purchased on our website.

13.2. VOSSO® trademarks, whether figurative or not, service marks, all other marks, brand names, logos used on the products, the accompanying accessories and/or the packaging, whether registered or not, together with all photographs, illustrations, images relating to the products, trade or business names, domain names and urls are and remain the exclusive property of VOSSO® (company registered), and are protected by applicable copyright, trademark, or other intellectual property laws around the world. VOSSO® reserves all such rights.

14. Promotions and special offers

14.1. We may offer you promotions and special offers from time to time. The terms of such promotions and special offers will be specified on the website (e.G. start and end date of the promotions and offers; minimum order value, if any). Promotions and offers cannot be used in conjunction with any other promotion or offer and sale items are nonrefundable. To receive the discount or offer applied, you must place your order within the specified date range. The promotional or special offer code must be entered at the time of checkout.

14.2. Exceptionally, we can reserve the right to refuse to allow you to participate in the promotion or special offer on legitimate grounds (for example, if we think you are acting fraudulently).

15. Personalised products

15.1. Please review your personalised text carefully before submitting your order. Once your payment is validated, the personalized text you requested will be reproduced strictly as submitted by you and may not be modified.

15.2. We remind you that the right of withdrawal does not apply for personalised products, in accordance with section 9.2.

15.3. Personalised products shall not include any content that:

Infringes anyone's copyright;

Infringes any other rights, such as a trademark, of any person or entity or a duty owed to any person or entity, such as a duty of confidentiality;

Breaches any applicable law (including, without limitation, any criminal law) or regulation;
Is false, inaccurate, misleading, harmful, offensive, abusive, threatening or defamatory;

Misrepresents identity or impersonates any person;

Includes any material containing personally identifying information about another person, such as their address, phone number, or email address, except with the written approval of that person;

Contains material which is, obscene, indecent or offensive, which promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or that may incite hatred or violence against any person or group or is otherwise inappropriate;

May harass, upset, embarrass, alarm or cause needless annoyance, inconvenience or distress to any person; Gives the impression that it emanates from or has been approved by us;

Promotes or assists any unlawful act; or

Impacts our brand in a negative way.

15.4.We may refuse your order without liability to you if you do not comply with the conditions set out in this section.

16. Applicable law and jurisdiction

16.1. Our general terms and, therefore, the contracts entered into with you, shall be governed by and will be interpreted in accordance with the laws of england and wales.

16.2. Any disputes arising out of, or relating to, our general terms and the contracts shall be submitted to the jurisdiction of the courts where you reside or your domicile is located.

17. Contact us

For further information and assistance with the website, you may contact us in one of the following manners:

By sending us a communication to Wyresdale Park, Snowhill Ln, AONB, Scorton, PR3 1BA, United Kingdom.
By sending us an email at info@vosso.co.uk.
By requesting a call back to the above email.

18. Notices

Any notice to be given under our general terms or the contracts will be in writing. We will contact you by email, telephone, sms or provide you with information by posting notices on our website.

- - - - - - -

Model withdrawal/cancellation form

(complete and return this form only if you wish to withdraw from the contract)
To VOSSO®; info@vosso.co.uk
I/we(1) hereby give notice that I/we(1) withdraw from my/our(1) contract of sale of the following goods(1)/for the provision of the following service(1),
Ordered on(1)/received on(1),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
(1) delete as appropriate

VOSSO® Legal notice
VOSSO® privacy policy
VOSSO® terms and conditions of use
VOSSO® terms and conditions of sale
VOSSO® cookie policy
VOSSO® Processing time
VOSSO® International shipping
VOSSO® return policy
VOSSO® Intellectual property rights
VOSSO® Secure Payment

Terms of use of the website

Date: January 2024

Welcome to https://www.vosso.co.uk ("website").

The website is owned, designed, and operated by VOSSO®, a company copyrighted, and incorporated under the laws of England, registered with the British trade and corporate register under unique identification ("VOSSO®" or "we", "us", "our").

Please read the following terms of use of the website (to "you") carefully before using the website.

These apply to your access too, and the use of, the website, and the services available through the website ("services").

When accessing the website and using the services for the first time, you will be asked to agree to these terms. If you do not agree to be bound by these, you must cease using the website or the services.

We reserve the right to amend or update all or part of these terms from time to time at our discretion. We will always post the most current version of these terms on the website and display the “last updated” date to reflect the date of the changes. Please consult these terms from time to time to take notice of any changes we make, as they are binding to you.

Please note that, when visiting the website for the first time after changes to the website have been uploaded, you will be asked to agree to the updated terms. If you do not agree with the revised terms, please stop using the website.

1. Accessing the website, registration and subscription to the services

You are responsible for making all the necessary arrangements for you to have access to the website. You may set-up an account or subscribe on the website to our services as available from time to time, using an email address and password (“account details”). You are responsible for maintaining the confidentiality and security of your account details and accept sole risk for all activities that occur under them (including the activities of persons who access our website using your account details). You agree to notify us if you become aware of, or suspect, any unauthorized use of your account details. Any information and details provided by you to us must be accurate, true and up to date in all respects and at all times.

The services are generally not intended for persons under the age of majority in your country/region or for adults under guardianship. If you are under this age, please do not use the website or register for, or subscribe to, the services. If we learn that you are under this age (or fraudulently misrepresented your age during the registration or subscription process), we will promptly cancel your registration, or subscription, if any, and stop providing you with the services. We advise parents or guardians of minors or guardians of adults under guardianship using the website that is important that they communicate with such minors or adults under guardianship, as applicable, about their safety online and potential risks on them.

Our privacy policy governs the use and processing of the personal data we collect from, or provided by, you through the website. Before uploading or providing any personal data to the website, please read carefully our privacy policy.

The website uses cookies to monitor browsing preferences. If you have allowed cookies to be used, please consult our cookie policy to find out the type of personal data that may be processed by us.

2. Use of the website

You agree that in using the website, you will not:

A. Provide false or otherwise misleading information or impersonate another person;

Use anyone else’s account without the permission of the account holder;
Use the website in any way that interrupts, causes or may cause damage to the website, impairs the website’s availability or accessibility or renders the website less efficient;
Circumvent or attempt to circumvent the website’s security measures and tamper with the technology that forms part of the website;
Obtain or attempt to obtain any information, materials or documents not purposely made available through the website through any means (such as personal data, financial or other confidential or sensitive information);
Breach any applicable law;
Use the website for any unlawful purpose or in a way which infringes the rights of any third parties;
Upload, post or otherwise transmit via the website any content that:
(I) is misleading, harmful, threatening, abusive, harassing, defamatory, offensive, violent, obscene, pornographic, vulgar, libellous, racially, ethnically, religiously or otherwise inappropriate;

(ii) constitutes unauthorized disclosure of personal data or confidential information;

(iii) infringes the intellectual property rights of any party;

(iv) contains viruses or other form of malware.

We reserve the right to cancel your registration or subscription, and/or block your account and/or deny, restrict, suspend, or terminate your access to the website and to the services at any time, without notice and without liability to you, if your use of the website is in breach of any of your obligations under these terms, or any other provisions of these terms, without prejudice to any other remedies available to us under applicable law and under these terms.

3. Electronic services

Certain parts of the services may need to be provided through electronic communication channels (e.G. E-mail, sms, phone). You agree that we may contact you for services - related issues - by sms, e-mail or other electronic technology and you acknowledge that, in some jurisdictions, use of the mobile services may result in charges imposed on you by your network provider and that you will be responsible for such charges.

4. Intellectual property rights

Our website and all of the information and materials and products included on it including the product design, website design, layout, look, appearance, graphics, organisation of the contents of the website, art, prints, photographs, images, illustrations, text, fonts, video, music, sound, audio clips, logos, trademarks - whether they are registered or not, figurative or not - all other marks, service marks, brand names, trade or business names, domain names and urls, software (“ content”) are either owned or licensed by us, and are protected by applicable copyright, trademark, patent or other intellectual property laws around the world. We reserve all such rights.

You are permitted to download and print downloadable products from the website for your personal use but are not allowed to use such content for any commercial or business purposes or share such content. You must not copy or reproduce (except where the copy or reproduction is made for personal non-commercial use), publish, disclose, distribute, provide to the public, republish, communicate, display, remove, delete, add to, the website content or create derivative works of any of the website content for any purpose, unless legally authorised to do so in writing by forms of a legal document/s by us or our licensors.

Any use which is not expressly permitted by these terms is prohibited. Unauthorised use of the website or the content contained on it may violate applicable intellectual property laws or other laws.

5. Submitted materials

We appreciate hearing from you. You acknowledge and agree that any suggestion, proposal, creative ideas, concepts, photos, text or any other contents and materials (with the exception of personal information) uploaded or sent to us through this website or otherwise (“submitted materials”) will be considered non confidential and non-proprietary. You retain all of your ownership rights in the submitted materials, but by uploading submitted materials, unless otherwise explicitly stated by you, you hereby grant us a worldwide, irrevocable, free of charge, non-exclusive license to use, operate, store, copy, reproduce, modify, publish, distribute and make it available to third parties any such submitted materials, or any part thereof, in any form and media now known or which shall become known in the future for any purpose, including advertising, promotional or products development or other commercial purposes, and for the duration of protection of such submitted materials.

Whenever you upload content or submitted materials to our website, or make contact with other users of our website, you must comply with the “use of the website” provisions set out above in section 3.1.

You are fully responsible for the content or accuracy of any submitted material or any postings you make.

We reserve the right to reject or delete any submitted materials or remove any postings you make on the website, for any or no reasons, including if such submitted materials or postings, in our judgment, violate these terms and in particular do not comply with the “use of the website” provisions set out above in section 3.1.

6. Links

Links to third party sites

The website may include links to third-parties’ websites (“linked sites”). We have no control over such linked sites and will not be responsible or liable for the availability of the linked sites or for their content.

These links are provided solely for your convenience to provide further information and the inclusion of such links does not constitute, and should not be interpreted as, in any way, an endorsement by us of such linked sites or their contents, products or services, their privacy and security practices or the manner in which they conduct their operations. If you choose to access linked sites, you do this at your own risk. Your use of linked sites is subject to the terms and conditions of the third parties operating and providing them. Any question or comment related to these linked sites must be addressed to the relevant operators.

Links to our website

You are not permitted to frame the website or its content on any other website, or to link to our website, any page of it and/or to the content, without our prior written consent.

7. Exclusion of warranties

This website, its content and services are provided free of charge on an “as-is” and “as available” basis. Although we make all reasonable efforts to ensure that the website is accessible at all times (except during maintenance) and secure we exclude, all warranties or guarantees in connection with this website, its content or services, to the extent permitted by law. By way of example, we do not guarantee that the website will always be available, without interruption or errors in functioning, or that it will be safe from malicious programs (such as viruses, bugs, malware or similar), or that it is suitable for any particular purposes, and expressly declines any such warranties.

We work to ensure that the information made available through the website is accurate and up to date. However, we cannot guarantee the accuracy of such information (including the content) or that such information is free from errors or omissions and we make no warranty, and shall have no liability, in respect of the same. We reserve the right to update and/or correct the information, content or the website at any time without notice and without any liability.

8. Limitation of liability

We accept liability to you for foreseeable losses and damages caused by our breach of our obligations under these terms. To the maximum extent permitted by law, you also undertake that you will not claim any possible compensation from us, our licensors, service providers, distributors, managers or directors in any form, including but not limited to:

• Losses and damages not caused by our breach;
• Unforeseeable losses and damages;
• Losses or damages arising out or resulting from the use of the website, the services, the content, any linked site or the inability to use the same, or in connection with any failure of performance, delay in operation and transmission, interruption, error, omission, virus or website failure;
• Losses or damages which you may incur, including without limitation as a result of:

1. Your failure to safeguard your account details,
2. Any reliance placed by you on the accuracy and completeness of the website, the content or the submitted material, or
3. Any changes we may make to the website, the services and the content, or
4. Any temporary interruption or permanent cessation in the provision of the services and content;
5. Your failure to safeguard a product greater than 500 grams by a fixing your product or display to a stable and safe surface, or wall by a certified professional - it is your obligation to ensure your product or display is safeguarded after sale to avoid loss, damage, injury or death to you, and which we are not liable for.
6. Your failure to assign and place a product behind glass to avoid the mishandling of your product, or product loss, damage, injury or death.
7. Your failure to deny access to your product to anyone, known or unknown, and/or you leading product loss, damage, or injury and death.

• Failure to meet any of our obligations under these terms where such failure is due to force an event outside of our reasonable control. Nothing in these terms limits or excludes our liability for (I) death and personal injury caused by our negligence; (ii) for fraud, fraudulent misrepresentation and gross negligence or (iii) for any other liability which cannot be limited or excluded by applicable law.

As the services are provided free of charge, you are responsible for evaluating the information and content obtained through the website. By using the website, you undertake all risks connected to the relevant use and to take full responsibility for any failure in the use, loss of data, and costs associated with all necessary services and maintenance of hardware and/or software.

9. Disclaimer

To the extent permitted by applicable law, you agree to compensateus, our subsidiaries and affiliates, and their respective directors, non-executive directors and employees against any loss, liability, claim or requirement (even if claimed by third parties) caused by your breach of these terms using this website and its services, and/or your breach of these terms, and/or any breach or your representation and warranties under these terms, including reasonable attorney’s fees and/or any liability to third parties caused by submitted materials during services’ transmission.

10. Governing law and jurisdiction

These terms and any matter relating to your access to, or use of, the website shall be governed by and will be interpreted in accordance with the laws of England and wales.

You and we agree to submit any dispute arising out of, or relating to, these terms including the validity, interpretation, breach or termination thereof, to the jurisdiction of the competent courts.

11. Contact us

You can contact us in one of the following ways:

- By post at VOSSO® Wyresdale Park, Snowhill Ln, Forest of Bowland, Scorton, United Kingdom

- By telephone: email info@vosso.co.uk to request a call back

- By email at info@vosso.co.uk

BRWA \ VOSSO®

VOSSO® is proud to back local, and international environmental trusts - a vital ethos that is needed to promote our surrounding habitats.

V® ETHOS

Always ≈

Our focus is to procure authentic products that stand the test of time whilst  working with ethical, and environmental resources that honour our strong values, allowing us to continue to grow in our field whilst supporting local habitats indefinitely, whilst offering high-quality, authentic, licensed, and documented products that last lifetimes - Learn more ≈ 

Forest of Bowland - England

ONE product ≈ ONE tree nurtured

Wyre Rivers Trust - England

ONE print ≈ supports native crustaceans 

ECOLOGI - International

ONE product ≈ ONE tree

Email

Email info@vosso.co.uk for assistance with one of our products.  

Call Back Request

For a call back, email info@vosso.co.uk with your phone number, and the product/s of interest.

VOSSO® Gallery >

Make an Appointment >

Map Directions >

Wyresdale Park \ Forest of Bowland \ PR3 1BA \ UK
Fr - Su   \   11 - 4   \   GMT
Mo - Th   \   11 - 4   \   By appointment

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